Hotel Resource

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The Source for hotel industry news since 1998

Vol. 10: Issue 1 2008-01-09

INSIDE VIEW

Top 10 Challenging Questions to Ask Your Internet Marketing Vendor - By Max Starkov and Jason Price

Important considerations before hiring an Internet marketing company in hospitality ...more

Hotel Sales Training - Nobody Does What Nobody Checks!- By Carol Verret

When Marriott lowers its expectations for REVPAR growth for the balance of 2007 we should all pay attention. (USA Today, July 13) Marriott lowered its expectations based upon softening demand and the pressure that will exert on rate growth. While REVPAR is still forecasted to grow by up to 6% this year, this represents a softening from the almost double digit growth of the last few years. ...more

Putting the 'Hospitality' back in the Hospitality Industry - By Brenda Fields

What other industry is so directly involved with serving its customers in many significant areas to their well being? Food, drink, and sleep are three of the most important needs of an individual. But just meeting these needs does not ensure a successful operation or client loyalty. Nor does it ensure that the customer's needs were met with good service in a hospitable manner. ...more

Managing Emotions in the Workplace: Do Positive and Negative Attitudes Drive Performance?

You know the type: coworkers who never have anything positive to say, whether at the weekly staff meeting or in the cafeteria line. They can suck the energy from a brainstorming session with a few choice comments. Their bad mood frequently puts others in one, too. Their negativity can contaminate even good news. ...more

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FEATURED SITE

AllBusiness.com

AllBusiness.com provides information, products, and services for entrepreneurs, small businesses, and professionals to start, manage, finance and build a business.
...more

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FEATURED SUPPLIER

Broughton Hospitality Group

Broughton Hospitality Group is an innovative hospitality company whose hands-on approach, proven track record and level of expertise is unmatched in scope and diversity. BHG's upbeat management style, creative spirit, and our ability to marry hospitality design and uncompromising guest service with strong business performance drives our success.
...more

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FEATURED MAGAZINE

FrontLine Employee Newsletter FrontLine Employee Newsletter contains short punchy articles guaranteed to boost morale, increase productivity, and get people talking at the water cooler.
more info

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ENVIRONMENT

Do I Have A Deal For You - 'Green' In All Shades - By J. Ragsdale Hendrie

'Psst, Mister, I got something you might like.' We've heard the come-on, our interest is always piqued. Those shadowy characters, once in the shady alleyways, are now in our foyers and lobbies, hawking their snake oil solutions. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Travel Bookings: Rich Media Trumps Traveler Reviews

Ten Things You Want to Know About Non Disturbance Agreements

Canadian Occupancy, ADR, RevPAR - Week Ending December 15, 2007

Monthly U.S. Lodging Performance November 2007

HSMAI Foundation, TIA Release Highly-Anticipated Guide To Social Media & Social Networks Report

Worldwide Electronic Hotel Revenue Up 16.4 Percent in Q3 2007

Doubletree Hotel In Greensboro, NC Purchased By Milestone Capital Corporation

Accor Announces the Sale of 57 Hotel Properties in France and Switzerland for EUR 518 Million

AH&LA Expresses Disappointment Over Failure Of Congress To Provide H-2B Relief

aloft Hotels Coming to India

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UPCOMING INDUSTRY EVENTS

Clarion ATE
2008-01-22
ATEI 2008

California Association of Bed & Breakfast Inns
2008-01-27
16th Annual InnSpire Innkeeper Conference & Trade Show

AH&LA
2008-01-28
Americas Lodging Investment Summit (ALIS)

EyeforTravel
2008-01-29
CRM in Travel 2008

Leisure Time Unlimited Inc.
2008-01-29
Annual Hotel, Motel & Restaurant Supply Show of the Southeast

ICreativeMinds
2008-02-02
IndiaTravelMart (ITM) - AHMEDABAD

American Bus Association
2008-02-02
American Bus Marketplace

2008-02-05
Travel Technology Show

Centaur Exhibitions
2008-02-05
Business Travel Show London

International Franchise Association (IFA)
2008-02-09
Annual Franchise Convention

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FEATURED BOOK

Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers

In all his work Bernd Schmitt sets about scraping away the conventional marketing wisdom. Schmitt�s prescription makes it more satisfying to be a customer, more satisfying to be a brand manager. I hope desperately that every company with which I do business reads this book.
Martyn Straw, Chief Strategy Officer, BBDO Worldwide
...more

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Departments

Click on the department to go directly to these news items.

. INSIDE VIEW

. FEATURED SITE

. FEATURED SUPPLIER

. FEATURED MAGAZINE

. ENVIRONMENT

. HEADLINES

. INDUSTRY EVENTS

. FEATURED BOOK

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