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Features

Established Client Relationships Can Last a Lifetime: New Generation of Hospitality Sales Professionals Lesson #10 - By David M. Brudney
I attended a funeral this month for Tom Roberts, a man who had been a client of mine dating back to my previous hotel sales career, and who later became a high-profile labor arbitrator who ruled on some of Major League Baseball's landmark cases. I asked myself, 'Why was I there?' ...more

Mastering Internet Marketing in 2008: The 2nd Benchmark Survey on Hotel Internet Marketing Budget Planning and Best Practices - By the HeBS Team
In the increasingly dynamic online travel industry, hoteliers are challenged with keeping up with changes while also keeping an eye on the fundamentals. What are hoteliers doing to reach their customers on the web? ...more

The Contingency Hotel Sales and Marketing Plan - Hope for the Best, Plan for the Worst - By Carol Verret
In this economic climate, there are hotels that will continue to generate revenue and those that will generate excuses. What will be the difference - those hotels that develop contingency plans with measurable 'triggers' versus those that sit by and watch the economy take its toll on their revenue base. ...more

Hotel Operators Massage More Profits From Their Spa Operations - By Robert Mandelbaum and Gabrielle Lerner
It is commonly understood that spas were once an afterthought for operators of hotels and resorts. Yet as living a healthy and better lifestyle has become one of the population's top priorities, spas have grown in popularity and are viewed as essential elements to a hotel or resort's success rather than being just a luxury. ...more

The Importance of 'Customer Experience' in a Downturn - By Jeff Gurtman, Account Director, LRA Worldwide, Inc.
As talk of a recession permeates the evening news, at LRA we have naturally begun thinking about how it might affect our clients and the industries we serve, primarily the hospitality industry. ...more

What the Heck is Hotel Revenue Management, Anyway? A Hotel Marketer's Guide to Revenue Management - By Neil Salerno
Revenue management has become a somewhat controversial buzzword in our industry. As with many common terms, revenue management seems to have various definitions depending upon whom one asks. Since its inception in the early 80's, thousands of hotels and just about every airline have used revenue management successfully. ...more

Culture - It's Not Just for Anthropologists Anymore - By Rob Rush
The list of trendy business buzzwords that enter the national consciousness and swiftly become hackneyed, empty shells of their previously profound selves is long and distinguished. ...more

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Trends

Lodging Econometrics Industry Outlook for Europe Reports the Construction Pipeline At 949 Projects/163,919 Rooms
Credit Crisis Likely to Impact Future Development ...more

Weekly U.S. Lodging Performance for the week of Feb 17, 2008 - Feb 23, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

January 2008 Global Hotel Review
This report includes occupancy (Occ), average daily rate (ADR), and revenue per available room (RevPAR) for selected markets and countries for February 2007. ...more

Monthly U.S. Lodging Performance January 2008
Monthly summary of Occupancy, ADR and REVPar for the United States. ...more

Canadian Occupancy, ADR, RevPAR - Week Ending February 16, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Weekly U.S. Lodging Performance for the week ending February 16 2007
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

Travel & Tourism Leaders Forecast Continued Growth For 2008
Despite repercussions of the ongoing global credit crunch, Travel & Tourism leaders today revealed that the industry will moderately be impacted and signalled continued growth rates for 2008 at a reduced pace. ...more

Food and Beverage 2012 Eat, drink and be ready
For food and beverage companies in the 21st Century, business is tough. In our view, it has never been more difficult to build a successful, sustainable and socially responsible food and beverage business in the UK. ...more

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Technology

Bittel USA Becomes Preferred Vendor for Best Western Hotel Chain
In just one year since its entrance into the United States, Bittel USA, an alliance partner with one of the world's largest manufacturers of guestroom telephones, has gained momentum in the hospitality industry and was recently named a Preferred Vendor for the Best Western hotel chain. ...more

SynXis RedX Distribution Platform Becomes the First Hotel Reservation System to Achieve Stringent PCI Certification for Credit Card Data Security
SynXis, the Sabre Holdings business that provides hotel distribution and Internet marketing services globally, announced today that the RedX Distribution Management System that connects thousands of hotels to online distribution channels has been certified by Visa as meeting the PCI (Payment Card Industry) Data Security Standards. ...more

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Sales and Marketing

Pet Friendly South Carolina Hotels Join BringYourPet.com
BringYourPet.com (www.bringyourpet.com) announces the recent addition of several new South Carolina pet friendly properties to its Web site, Hotel Aiken in Aiken, Best Western Point South and Carolina Lodge in Ridgeland, Holiday Inn and Super 8 in Santee, and Days Inn in Summerton. ...more

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Appointments

Foxwoods Resort Casino Welcomes Two New Vice Presidents
Foxwoods Resort Casino today announced it has appointed Edward Stanton to Vice President of Hotel Operations and Judy Alberti to Vice President of Entertainment & Sports. ...more

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Development

Encore Suites, the New Luxury Resort at Wynn Las Vegas, to Be Unveiled December 2008
Encore Suites will premiere in December 2008. The Encore Suites resort complements Wynn's repertoire of accommodations, culinary offerings and exciting leisure activities to include five new signature restaurants, 11 retail outlets, seven cozy bars and lounges, an ultra-chic nightclub and a luxurious spa and salon. ...more

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Financial

Harrah's Entertainment Reports 2007 Fourth-Quarter Results
Revenues increase 8.1 percent from 2006 fourth quarter ...more

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Internet

Cornell Hotel Report Shows Hoteliers How to Work with Priceline
New Hotel Revenue Management Report Helps Hoteliers Set Room Rates on Priceline.com to Maximize Yield ...more

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Openings

AGO Officially Opens at Hard Rock Hotel & Casino Las Vegas
AGO, the elegant Italian trattoria named after its celebrated executive chef partner, Agostino Sciandri, will officially open its doors at the Hard Rock Hotel & Casino, following the exclusive grand opening reception on March 3, hosted by partner Robert DeNiro and Sciandri. The opening of the Las Vegas restaurant coincides with the tenth anniversary year of the landmark Los Angeles eatery. ...more

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Other

Shell Vacations Club and LRA Worldwide Develop Partnership to Enhance the Vacation Ownership Prospect Experience
Shell Vacations Club (SVC), a leader in the development, sales and operation of high-end vacation ownership properties throughout North America, has selected LRA Worldwide to help measure and enhance the SVC prospect experience. LRA will build a mystery shopping program designed to measure the performance of SVC sales representatives at thirteen sales offices. ...more

Florida Man Sentenced for Smuggling Aliens to Work in Florida Resorts
Justin Eric King, 27, of Chipley, Fla., has been sentenced to 41 months in prison followed by three years supervised release resulting from his conviction on charges of conspiracy to commit visa fraud, visa fraud and conspiracy to commit alien smuggling, Assistant Attorney General Alice S. Fisher of the Criminal Division and United States Attorney Gregory R. Miller of the Northern District of Florida announced today. ...more

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 Departments

Click on the department to go directly to these news items.

Appointments : 1 new
Development : 1 new
Features : 7 new
Financial : 1 new
Internet : 1 new
Openings : 1 new
Other : 2 new
Sales and Marketing : 1 new
Technology : 2 new
Trends : 8 new

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Travel Internet Marketing Strategy Conference
Travel Internet Marketing Strategy Conference
HSMAI's 10th Travel Internet Marketing Strategy Conference, April 8 in Chicago in conjunction with TIA TravelCom, will feature leading speakers on Globalization's Growing Impact on Ecommerce & Distribution, the Convergence of Revenue Management and Internet Marketing, and much more.
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Social Media Strategies for Travel
Social Media Strategies for Travel
Hear how travel companies use social media to protect their brand, increase sales and attract new customers - March 5-6, 2008, San Francisco
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