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Features |
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Hospitality Teaser: The Sound of Hospitality - Can Your Guests Hear It?
It's more than the words. It's more than the voice tone. Yes, the Sound of Hospitality is heard loud and clear when a culture of professional hospitality exists. The importance of the Sound of Hospitality is vital when it comes to telephone etiquette.
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The Business Case for Employee Opinion Surveys: An Example with Orient-Express - By Eddy M. Elmer and Jim Houran
Orient-Express Hotels, Trains & Cruises is a leading brand in the service-hospitality industry - a name associated with worldwide luxury travel. The company's Central Reservations Office (CRO) recently underwent restructuring that potentially could have significantly dampened the department's morale, productivity and revenue.
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Comparable Worth - What Would You Pay For The Experience - By J. Ragsdale Hendrie
We all know E-Bay. Many of us have attended those Charity galas with silent and loud auctions. We in Hospitality are always asked to contribute to educational, fraternal, civic and special interest events - a room night here, a fine dinner there, a basket of goodies, a trip on the Morning Dew vessel, a condo exchange, a day of skiing - you name it. We try to establish a value for these goods and services, helpful to the organization and our deductible Charity budget.
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Trends |
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January 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada.
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Chasing Your Own Private Equity - By Christian Anklin
HVS Executive Search explains the logic of granting equity to key executives, especially for startup scenarios or takeovers.
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Canadian Occupancy, ADR, RevPAR - Week Ending March 29, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada.
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UK Tops The European Hotel Price League
The UK posted a year-on-year price rise of 12% in 2007 to an average price paid of £106 per night, making it the most expensive country in Europe for hotels, and the only country in Europe to top £100 for a one night hotel stay, according to the Hotels.com Hotel Price Index report.
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Weekly U.S. Lodging Performance for the week of Mar 23, 2008 - Mar 29, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States.
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2008 Resort Conference |
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The 2008 Resort Conference, April 16-18 at the Hotel Del Coronado in San Diego, is the only conference planned by resorts executives for resort executives. Keynotes by Chip Conley, Peter Yesawich, Suzanne Cook, Crist Inman, and breakout tracks on Marketing, Operations, and Trends. Produced by HSMAI and University of Denver. |
| www.resortconference.com |
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