The Quiet Battle for Travel and Tourism Talent
The 'war for talent' is real. The labour pool will soon shrink in many Asia Pacific destinations, even while more than two-thirds of the world's new jobs will be created in the region. ...more

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Americans Go Three Shades Greener in 16 Months
Consumer survey finds more people regularly purchasing green products ...more

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Food & Beverage - Changing Your Break Even Point - By Joe Dunbar
After receiving an above average response to my 'Do You Know Your Break Even Point?' post, I'd like to answer those who seek ways to lower their number. Since the formula relies on sales and costs, the quickest way to lower your break even point figure is to lower fixed costs. ...more

Tao Las Vegas Restaurant & Nightclub Repeats as the Highest-Grossing Restaurant in the U.S.
Restaurants & Institutions releases its 25th annual ranking of the Top 100 Independent Restaurants, surveying the highest-grossing non-chain restaurants in the United States. ...more

Restaurant Trends - Growing And Emerging Concepts - Data reflects change and activity from December 7, 2007 to April 7, 2008
Update from Restaurantchains.net on growing and emerging restaurant concepts ...more

New Research Helps Restaurant Operators Plan Ahead to Weather Economic Challenges
2007/2008 Restaurant Industry Operations Report contains detailed data on typical operating costs and line items ...more

Avoiding Mistakes and Losses with New Staff - By Ken Burgin
These days, we're all in the business of 'sellling' jobs to applicants: we need to get it right from the first day. ...more

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Six Ways Web 2.0 Helps In a Weak Economy
In a softening economy, hotels frequently choose to play a defensive game. The traditional response to lower reservation demand might be to freeze spending, lower rates and cut a few corners. While simplified here for the sake of discussion, this recipe of broadening the customer base and restricting spending has proven a classic response to bottom line concerns in previous recessions. ...more

Online, Hotel Rates Define the 'Quality' of Your Facilities & Service - By Neil Salerno
'He, who reduces his rate, is the only one who knows what his product is really worth'. The traveling consumer today is well informed. In the absence of first-hand knowledge of your facilities and service, your rates define your hotel in the marketplace. If you reduce your rates, you could be reducing consumer perception of your hotel. ...more

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Outstanding Customer Service Simply Isn't Good Enough - By Nektaria Hamister, Matt O'Bryan, and Kent Sexton
We have a shocking confession: Matt, Kent, and I have absolutely no intention of providing excellent customer and co-worker service. We provide care. What's the difference? ...more

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Canadian Occupancy, ADR, RevPAR - Week Ending April 5, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more

Australian Tourists Flock Overseas as Domestic Hotels Fight On
Latest ABS Overseas Arrivals & Departures Data and Accommodation Trading Results for the December Quarter 2007 ...more

International Airfare Surged as Domestic Airfare Leveled Off in 2007
Hotel Supply Constraints Drove High Costs As Competition for Business Travelers Propelled Product Improvements ...more

Serviced Apartments Out, Budget Hotels In
Jones Lang LaSalle Hotels releases Australia Top Operator Survey Results ...more

New Orleans' 2007 Visitor Numbers Released
New Orleans Convention & Visitors Bureau and New Orleans Tourism Marketing Corporation report success and progress, much work ahead before full resurgence of the city's largest industry ...more

Weekly U.S. Lodging Performance for the week of Apr 06, 2008 - Apr 12, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States. ...more

Q1 2008 : The French hotel industry keeps warm!
After a record October (+14.3%), the first estimates for November show an increase in RevPAR of 9.6%, due to an increase both in occupancy rates (+2.3 points) and average rates (+5.9%). ...more

World Travel Trends Report
This is the sixth World Travel Trends Report commissioned from IPK International, founders of the World Travel Monitor, and the third covering information disseminated at the ITB Convention during the annual ITB Berlin travel trade fair. It also updates the World Travel Trends Report published following the World Travel Monitor Forum, more commonly known as the Pisa Forum, organised by IPK in San Giuliano Terme, near Pisa, Italy, in October 2007. ...more

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Super-size Me: Why Everyone Gets Upgraded but You - By Daniel Edward Craig
Upgrades are less frequent these days now that hotels have implemented sophisticated revenue management practices, but they're still common. They tend to occur when a hotel is sold out because hotels often oversell lower-rated inventory and must upgrade in order to fill all rooms. If you travel frequently and never get upgraded, you might want to take a good hard look at your travel habits. ...more

The Power Of The Caribbean Diaspora - By Bevan Springer
Last week's article on the importance of courting the intellectual and financial capital of the Caribbean Diaspora has provoked some important responses and proposals from members of the Caribbean community and the Diaspora about the wisdom of engaging an upwardly mobile and influential market that to this day remains 'unrecognized' and 'underexploited'. ...more

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Lessons from the Field - A Common Sense Approach to Success in the Hospitality Industry - By John Hogan
This is the premier of a new series titled LESSONS FROM THE FIELD that will address a range of topics. The world of hospitality has changed in many ways since I first started working in this industry in an independent Vermont resort, but it has also retained much of the best of what has drawn so many people to the hotel segment of hospitality. ...more

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PhoCusWright Sees Travel Agent Sales Grow
A new study by PhoCusWright found that although online travel sales have soared, the travel agency distribution channel is still a big part of the industry and represents 41% of all travel booked in the U.S. ...more

Flyers Air Grievances, Preferences on Airline Amenities
SeatGuru Survey Reveals Flyers Desire Full Meals and In-Flight Television - Virgin Atlantic Voted Best for Amenities, Singapore Noted Best for Food ...more

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