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Vol. 11: Issue 16 2009-04-22

INSIDE VIEW

Bringing Out The Best In Others Brings Out The Best In Ourselves - By Doug Kennedy

A key principle for finding personal fulfillment in our journey to hospitality service excellence is realizing that when we bring out the best in others, we simultaneously bring out the best in ourselves every day, every shift, and with just about every guest we encounter. ...more

Food & Beverage - Handling Customer Fear & Doubt: Building Relationships - By Ken Burgin

A confused or anxious customer usually says 'No' - it's safer. ...more

Optimum Pace in Dating, Gambling, and Recruiting: Lessons from Dan Kutis and Kenny Rogers

Any American over the age of 30 will immediately recognize Kenny Rogers' 1978 hit The Gambler: ...more

Round Peg, Round Hole - By Ralf Borchert

A formal tool developed to ensure human resourcing matches the roles and purpose of the function and reduces the cost of failure. ...more

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FEATURED SITE

O'Rourke Hospitality Marketing

O'Rourke Hospitality Marketing specializes in Internet Marketing Strategies, Website Design and Optimization, and Hotel Print Design.
...more

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FEATURED SUPPLIER

Blurtit - Ask a Question and Get It Answered Now
Get advice and answers to anything. BlurtIt has a team of researchers and professionals on hand to help you with everything from careers, health and beauty, and relationships, to shopping, education and genealogy. You can also try your hand at being an advisor too. If you're any good you'll be featured on the home page as Star of the Day or as a Weekly Top Blurter.
...more

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FEATURED MAGAZINE

CIO Digest CIO Digest is Symantec's quarterly magazine containing strategies and analysis for senior and C-level IT leaders around the world.

Each issue of CIO Digest includes an exclusive interview, an industry feature, a solutions feature, customer case studies from thought leaders around the globe, an update from Symantec Technology Security & Response, and more.

Geographic Eligibility: USA, Canada, Mexico, Selected International
more info


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ENVIRONMENT

Another Green Lodging Certification Program in the Works! Enough already?

The buzz around Washington D.C. is that the U.S. Environmental Protection Agency is laying the groundwork for a federal green lodging certification program for U.S. hotels. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Annual Expedia Survey Reveals Work Stress a Primary Reason Americans May Limit Vacation This Year

STR reports U.S. hotel performance for the week ending 11 April 2009

STR reports U.S. hotel Pipeline for March 2009

No Man Is an Island: The Promise of Cloud Computing

Cornell Authors Update Management Contract Research

Canadian Occupancy, ADR, RevPAR - Week Ending April 11, 2009

10Best Solutions Announces Success with Top International Hotel Chains

OpenTravel Alliance Partners with PilotFish Technology for FastRez(TM)

It's No Mystery that Executive Hotelier Draws from Real Life in His Fiction

Another Green Lodging Certification Program in the Works! Enough already?

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UPCOMING INDUSTRY EVENTS

re-DISCOVER the Caribbean
2009-04-24
2009 re-DISCOVER the Caribbean Show

Atticus Events
2009-04-24
HOTEC Middle East

Mercury Publications
2009-04-28
Bar & Beverage Conference & Expo

Amadeus
2009-04-28
Talk With Amadeus 09


2009-05-02
Arabian Hotel Investment Conference

ISM
2009-05-03
Supply Management(TM) Forum

Comexposium
2009-05-05
PACKEX Toronto

hf media & events
2009-05-05
KIOSK EUROPE EXPO 2009

hf media & events
2009-05-05
DIGITAL SIGNAGE EXPO 2008

Hong Kong Exhibition Services Limited
2009-05-06
HOFEX 2009

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FEATURED BOOK

Execution: The Discipline of Getting Things Done

From Library Journal Bossidy, an award-winning executive at General Electric and Allied Signal, came out of retirement to tend to Honeywell (and bring it back to prominence) after it failed to merge with General Electric. Charan has taught at Harvard and Kellogg Business Schools. Collaborating with editor and writer Burck, they present the viewpoint that execution (that is, linking a company's people, strategy, and operations) is what will determine success in today's business world.
...more

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 Departments

Click on the department to go directly to these news items.

 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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