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Vol. 11: Issue 23 2009-06-10

INSIDE VIEW

Selling Into a Bad Economy - Overcoming Fear and Stealing Share - By Carol Verret

Tough times require creative solutions not just business as usual! Not only are hotels being buffeted by the economy but also by the new competitive hotels have come online and/or are coming online in the near future. Make no mistake, there will be winners and losers in this environment - some hotels that will prosper and those that will capitulate! ...more

Service on a Shoestring: Delivering Memorable Service without Breaking the Bank - By Shannon Pruce - Account Director, LRA Worldwide, Inc

Growing up, birthdays and every other major milestone always had one dreaded downside - the thank you note. After the candles had been extinguished and the presents unwrapped, the tedious thank you note process began. With it came the inevitable internal debate - did the benefit of the new playthings outweigh the psychic and physical pain (writer's cramp is no joke!) inflicted by the stack of note cards? ...more

Marriott's New Sales Force Strategy - By Nina Vetter

Creating a customer-centric sales strategy, Marriott has launched a new centralized sales initiative. This article presents an in-depth description of the initiative - Sales Force One - including its foundation, goals and implementation strategies. ...more

Workouts and Special Servicing for Hotel Loans: What is so different about TROUBLED HOTEL LOANS? - By Jim Butler, author of www.HotelLawBlog.com

Hotel Lawyer on troubled hotel loans, hotel workouts, hotel bankruptcies, and hotel deeds in lieu of foreclosure. ...more

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FEATURED SITE

Stanford Knowledgebase

An information source for thoughtful leaders.
...more

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FEATURED SUPPLIER

Tripware

Tripware is a travel service for people who plan, book, and manage their own business trips. The novel aspect of Tripware is that the entire trip process can be done right from Microsoft Outlook. Tripware focuses on automating business travel as much as possible. Tripware also offers a desktop application for use outside business calendars.
...more

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FEATURED MAGAZINE

Chief Learning Officer Chief Learning Officer magazine focuses on solutions for enterprise productivity in the enterprise learning market.

Chief Learning Officer provides valuable guidance and insight to global enterprise education executives. The very people who oversee, authorize, fund and support learning and development programs turn to CLO as a trusted source when implementing initiatives for employees, customers, partners and suppliers. CLO gives them access to the knowledge and strategies they need to align workforce development with their overall business objectives.

Geographic Eligibility: USA
more info


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ENVIRONMENT

Encouraging The Tourism And Travel Industry Towards A Low Carbon Economy

In anticipation of the UN climate conference COP 15, to be held in 6 months time, global business leaders came together at the World Business Summit on Climate Change in Copenhagen (May 24-26). ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Microsoft Unveils Bing Travel

Let's Be Honest, Does Your Hotel's Website Suck? How & Why People Choose Hotels Online - By Neil Salerno

STR reports US hotel performance for week ending 30 May 2009

Changing Times Require Changing Hotel Business Models - By Catalin Cighi

Slightly More Americans Saying They Will Eat Out and Spend on Entertainment

The 2009 Greek Hotel Branding Report - By Dr. Dimitris Koutoulas

TripTelevision Launches 'Prove It!' Campaign to Prove 35% Sales Increase With Video Marketing Platform

STR reports Canada hotel performance for week ending 30 May 2009

Franchisors, Owners, Operators: Questions You Always Wanted to Ask - By Julie Keyser-Squires, APR

Canadian Occupancy, ADR, RevPAR - Week Ending May 30, 2009

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UPCOMING INDUSTRY EVENTS


2009-06-15
Asia Luxury Travel Market (ALTM)

Shanghai Tiansheng Exhibition Service Co., Ltd.
2009-06-22
Shanghai Int'l Digital Signage Show

HFTP
2009-06-22
HITEC 2009

HFTP
2009-06-23
HFTP Club and Hotel Controllers Conference

Hospitality Sales & Marketing Association International (HSMAI)
2009-06-25
HSMAI Revenue Management & Internet Marketing Strategy Conference

guangzhou huazhan exhibition co.,ltd
2009-06-30
The 7th HOSFAIR Guangzhou

Horwarth
2009-07-02
ANZHIC 2009 (Australia and New Zealand Hotel Investment Conference 2005)

Hotel Technology Next Generation
2009-07-13
Hotel Technology Next Generation Asia-Pacific Member's Conference

CHART - Council of Hotel & Restaurant Trainers
2009-07-25
78th Semi-annual CHART Hospitality Training Conference

International CHRIE
2009-07-29
2009 Annual ICHRIE Conference & Marketplace

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FEATURED BOOK

Hotels : International Design Portfolios

With more than three hundred photographs, this beautifully illustrated book features the international portfolios of many leading hospitality architects and designers. Ranging from comfortable and peaceful to exotic and romantic, these hotels represent today's most creative and innovative designs.
From the landscape design to the details in the artwork chosen for the guest rooms, many aspects of each hotel are featured. Elegant lobbies, comfortable guest rooms, quaint cafes, and luxury restaurants of diverse style are shown in a variety of settings.

Located all over the world, the more than one hundred hotels are feature in vivid photographs showing the interiors, exteriors, and details. Chosen for their superior design talents, each of the thirty-six profiled firms showcase multiple hotel and resort designs, showing their broad range of talent and expertise.
...more

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 Departments

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 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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