4 Post Recession Shifts in the Hotel Sales Environment - What You Need to Know for Success in 2010 - By Carol Verret
The recovery is coming - not a huge surge in demand but a slow manageable increase in demand. Rates are another story. There are four subtle but important changes in the sales environment that evolved during the recession and that impact hotel sales processes. Hotel sales offices and marketing departments need to understand these subtle paradigm shifts in order to maximize the opportunities in the fragile recovery ahead.
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Service First Aid - By Roberta Nedry
Good doctors get sued. Nice doctors don't. This poignant statement, made by a malpractice attorney, reveals how legally dramatic the difference can be when professionals of any kind take the time to be nice.
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Caught in the Middle: Rising Unemployment Takes Its Toll on Older Managers
U.S. recessions since the oil crisis in the early 1970s each had their own special causes and victims, but they also had something in common: They were over relatively quickly. The current downturn, however, is deeper and already longer than any since World War II. This spells trouble for one especially vulnerable group -- managers in their 40s and early 50s. They tend to be more expensive than their younger counterparts; they may lack some of the high-tech savvy needed to succeed in a more efficient workplace; and they face a downsized job market that will stay that way much longer than usual.
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5 Ways Hotels can Improve and Track Return on Investment from Twitter - Oh wait, there is no investment!
There is a reason why everyone is talking about Twitter. It works - really it does! Many hotels are skeptical about opening a Twitter account. Some hotels think they don't need it, some think it will add more work, and many just don't know how to use it.
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