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Vol. 11: Issue 48 2009-12-02

INSIDE VIEW

The Only Differentiator Left in the Guest Experience Is Service - By J. Ragsdale Hendrie

Nothing like a world-wide recession to expose our Brand vulnerabilities. Our advantages have been shed, slashed and even trashed. Everything has been discounted to leverage some type of parity and attractiveness. ...more

Process vs. Personality: Achieving Balance in Your Guest Experience - By Rick Reilly

Early in my career, while working as a young manager for a luxury hotel chain, there was one subject that I recall inspiring universal dread for staff and managers alike. Standards. ...more

Lessons from the field - Recognizing there is not only one approach to ongoing success in building revenues - By John Hogan

In the past quarter, I have read at least 20 columns on strategies to encouraging revenue growth, with many of them offering contrasting opinions and options. ...more

How Highly-Effective Hotel Managers Communicate - By Neil Salerno

If someone were to ask me the most important quality of an effective hotel manager, it would be the ability to communicate clearly with hotel staff, superiors, peers, and guests. I believe that being a good communicator is an under-rated quality that needs to be emphasized in this new age of electronic communication. ...more

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FEATURED SITE

SimpliFlying
SimpliFlying is a unique blog that offers insights, hindsight and foresight into the world of airline branding. This blog explores issues that affect airlines all across the world, from full service and premium airlines, to budget carriers - all with the airline brand in mind.
...more

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FEATURED SUPPLIER

Cvent

Cvent provides Online Software for Event Management, Web Surveys and Email Marketing
...more

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FEATURED MAGAZINE

HR Magazine The world's leading HR resource, offering perceptive, in-depth information to HR professionals for over 50 years.

The publication contains editorial on benefits, training and development, employment and staffing, compensation, retirement planning, safety and security, awards and incentives, HR technology, relocation, management, diversity, international HR, as well as strategic planning.

Geographic Eligibility: USA
more info


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ENVIRONMENT

All Element Hotels to Install Electric Vehicle Charging Stations

Element Hotels to Make ChargePoint Charging Stations Available at its Properties By the End of 2009, Along with Preferred Parking for Electric Cars and Hybrids ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Prepare Your Hotel for Google Sidewiki Comments!

STR reports US performance for week ending 21 November

STR reports U.S. hotel performance for October 2009

STR Global posts Asia/Pacific performance results for October 2009

STR Global posts European performance results for October 2009

STR Global posts Americas performance results for October 2009

First Doubletree by Hilton Hotel Management Agreement Signed in Saudi Arabia

STR Global posts Middle East/Africa performance results for October 2009

Efficient Markets or Herd Mentality? The Future of Economic Forecasting

Shangri-La Hotels and Resorts Signs Agreement to Open Traders Hotel, Puteri Harbour, Iskandar, Malaysia in 2012

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UPCOMING INDUSTRY EVENTS

HEDNA
2009-12-07
HEDNA Conference


2009-12-09
2nd Annual Green Lodging and Hospitality Conference


2010-01-03
Top 100 Chinese Restaurants in the USA Awards Show

Caribbean Hotel Association
2010-01-10
Caribbean Marketplace

Blizzard Internet Marketing
2010-01-12
Boosting Your Hotel's Website Search Engine Rankings on a Budget

IH&RA
2010-01-18
IH&RA Annual Congress

TRAVX International Inc.
2010-01-23
Seattle Travel Show

AH&LA
2010-01-25
Americas Lodging Investment Summit (ALIS)

hospitalitylawyer.com
2010-02-03
Hospitality Law Conference

Centaur Media PLC
2010-02-09
Travel Technology Europe

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FEATURED BOOK

Hotel Design, Planning, and Development, New Edition

Comprehensive and beautiful
Reviewer: Michael Parsons from Boston, MA
I found this in the Rizzoli bookstore and had to slit the shrinkwrap to see what the book was like. Then sat down in a soft chair to browse through it but after a half hour decided it made more sense to just buy it and read it at home. Not disappointed. The book covers everything in great detail - lots of text - with pictures of hotels from the Chilean Andes to London and Paris and New York. A "must have" for people interested in travel and hotels and architecture.
...more

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 Departments

Click on the department to go directly to these news items.

 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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