Workplace Challenges: Managing Layoffs, and Motivating Those Left Behind
The current downturn has left many companies scrambling to manage workplace issues -- ranging from how to avoid a brain drain to how they can provide better value to customers and clients. Employees, for their part, face the challenges that arise from working in a leaner organization that demands increased productivity with fewer resources.
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Five Psychological Principles Everyone Should Know and Use - By Jim Houran
Hospitality is about a 'customer-centric' mindset. Five, easy-to-learn principles can help professionals to live this mindset. The examples here focus on sales, but these principles are useful for working with anyone personally and professionally.
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Through the Eyes of a Hotel Butler: The Meaning of the Lived Experience As a Point of Remembrance in the Guest Memory - By Osvaldo Torres Cruz
The new trend in differentiating the hotel industry today is the design of positive holistic experiences, achieving the emotional involvement of guests through the offered services, meaning that these will be generators of emotions and positive feelings.
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Through the Eyes of a Hotel Butler: The Meaning of the Lived Experience As a Point of Remembrance in the Guest Memory - By Osvaldo Torres Cruz
The new trend in differentiating the hotel industry today is the design of positive holistic experiences, achieving the emotional involvement of guests through the offered services, meaning that these will be generators of emotions and positive feelings.
...more
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