Hotel Industry News - Features

A key principle for finding personal fulfillment in the never-ending journey to hospitality service excellence is realizing that when we bring out the best in others, we simultaneously bring out the best in ourselves every day, every shift, and with just about every guest we encounter.

Travel is one of those few and lucky verticals that is so broad and engaging that it actually works on various screens – but travel content and service providers need to be thoughtful about what to optimize for each screen and what to carry through to all to convey a consistent and integrated experience and message, says Katherine Bose, Director, Mobile Partnerships, Americas, TripAdvisor.

The worldwide wine business is a good case study in free trade, given that there are many producers and few restrictions on commerce. In recent years, the cost of wine has reflected this generally free global market in two ways — one good and the other bad, as George M. Taber argues in this op-ed piece. Taber is the author of four books on wine. His latest is titled, A Toast to Bargain Wines: How innovators, iconoclasts, and winemaking revolutionaries are changing the way the world drinks.

The soon to open Revel Casino in Atlantic City has an unusual Hiring Policy, where front line employees will have term limits of four to six years. Then, they must reapply for those very same positions.

Over the past few weeks Joe Buhler and I have been having numerous Google+ conversations concerning the effectiveness of social media. Joe is a principal of buhlerworks, an expert in development and execution of social web marketing strategies. Several conversations dealt with the many myths surrounding social media so I asked Joe to write a guest column on the subject for Hospitality Marketing Blog. For hoteliers simply dabbling in social media, here is your wake-up call.

Check around you - the look, feel, smells and sounds that customers notice when they spend time at your bar, café or restaurant.

.. and a bad year, if your hotel note is due!

What You Need to Know about the Energy Policy Act – Section 179D Tax Deductions

On the one hand, 'the customer is always right'. On the other hand, you've got a business to run, and they sure can get in the way...(we've all had that feeling). But there are times when we need customers to 'make a better choice' - one that works for the business too. Smart operators learn how to say No without actually using the 'N' word...

When one reads general business and industry publications, it sometimes appears that social media has grabbed the attention of many writers as the current trend and the topic needing additional coverage and insights. While it is very clear that social media has become a major force, the discussion groups in many LinkedIn hospitality groups include questions and answers on many additional topics. These include operations, hiring, training, development, customer service, technology and other areas.