Hotel Industry Business Books Book Club Management Directory

The ultimate guide to identifying and reducing mishaps—both at work and in life

Your mistakes need not be a fact of life. We can all learn to make fewer of them. In Do It Right the First Time, world renowned personal improvement guru Gerard Nierenberg shows us just how we can reduce the number of errors we make—both in and out of life and the workplace.

Richard A. Moran has distilled the businessplace into a collection of 355 aphorisms that run the range from the often-overlooked ( Don't get drunk at the company holiday party ) to the potentially career-saving ( When you get the entrepreneurial urge, go visit someone who's started a business--it may cure you ). This collection of wisdom nuggets is packed with chuckles and perfect for D...

Richard Koch takes a fresh look at the 80/20 principle and finds that the basic imbalance observed by Pareto 100 years ago can be found in almost every aspect of modern life. Whether you're investing in stocks, analyzing company sales, or looking at the performance of a Web site, you'll find that it's usually 20 percent that produces 80 percent of the total result. This means 80 percent of what...

Twenty-two years ago, author Peter Venison's Hotel Management became a best seller in the hotel and tourism industry, labeled a "must read" on the curriculum of every hotel school, and landed on the bookshelf of every hotel manager. Despite many requests for a follow-up volume, Venison declined, on the basis that he had nothing new to say. Now he does.Holed up for several weeks in five star hot...

With worker productivity at a dangerously low level, many managers don't realize that changing management's behavior is the key to mining the gold in the organization. True leaders can clear away the obstacles to worker productivity and turbocharge staff performance, says bestselling author and top trainer Jack Zenger.

In this groundbreaking book, Tim Harford, the Undercover Economist, shows us a new and inspiring approach to solving the most pressing problems in our lives. When faced with complex situations, we have all become accustomed to looking to our leaders to set out a plan of action and blaze a path to success. Harford argues that today’s challenges simply cannot be tackled with ready-made solutions ...

Alfred A. Marcus, a professor at the University of Minnesota, Carlson School of Management, reviewed detailed performance metrics for the 1,000 largest U.S. corporations, identifiying the 3.2% that have consistently outperformed their industries for a full decade. In his book, Big Winners and Big Losers: The 4 Secrets of Long-term Business Success and Failure (Wharton School Publishing), Marcus...

Each of these life-changing innovations was the result of many missteps and an occasional brilliant insight that turned a mistake into a surprising portal of discovery. In Brilliant Mistakes, Paul Schoemaker, founder and chairman of Decision Strategies International, shares critical insights on the surprising benefits of making well-chosen mistakes. Brilliant Mistakes explores why minimizing...

C. Ray Johnson analyzes the thought processes used by successful CEOs and breaks them down into a simple, step-by-step formula anyone can practice. Focusing on the fundamentals, this book is an excellent overview for any manager eyeing advancement, and can help average managers become extraordinary managers. Use it to help you identify the simple decisions that underlie the complex particulars ...

How safe are millions of travelers who visit hotels and motels each year? While most people feel secure within the innkeeping environment, CHOCOLATES FOR THE PILLOWS, NIGHTMARES FOR THE GUESTS reveals, for the first time, that many hotels and motels have failed to provide adequate security and that guests are quite often the victims of violent crime and even brutal attack.