Hotel Industry Business Books Book Club Rooms Division Directory

A directory of some 2,500 acronyms and initialisms, for those who need to distinguish among such entities as ABC, ABC, and ABC--Asian Basketball Confederation, American Bowling Congress, and African Boxing Confederation. The main alphabetical listing consists of acronym entries with full name and headquarters location. Two sections follow containing listings by full name and by subject. Most en...

This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight...

A compact handbook examining facets of hotel security including risk management; organizational structure; liability issues; casino security; insurance concerns; fire prevention and emergency planning; and criminal trends. Includes discussion of professional organizations and career opportunities, and chapter review questions. Appendices offer safety checklists and sample forms and reports. Ann...

Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.

Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.

A book for housekeeping professionals that reviews property management, operational planning and organizing, staffing, and materials

Provides students and practitioners with the latest data on how to open, operate and manage housekeeping in a hotel or motel. Presents material in the order of responsibilities encountered by someone assigned to open a new facility and uses an authentic facility model throughout. New to this edition is a chapter on environmental services which covers hospitals and health care institutions, elem...

Engineering and maintenance as it relates to the hospitality industry. Looks at management factors and departmental activity. Review of energy and energy management including programs and resources. A number of concepts are reviewed such as heat systems, refridgeration systems, life safety systems, ventilation and air conditioning systems, water systems and electrical systems and much more.

I stumbled across this publication recently - not having been aware of the first edition, apparently published in 1997. In brief, it's the best treatment I have read of Yield/Revenue Management, although it is certainly not perfect.

Plus points:

1. The variety of contributions ensures that you're not just getting the view of one 'expert' - which is a problem with several b...