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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Succes

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Succes The Soul of Service has exceptional substance.
Reviewer: Editor, Stern's Management Review online & Stern's SourceFinder, (stern@hrconsultant.com) from Culver City, CA
Based on research by the author, this work examines the central driver of success, values driven leadership, which gives root to the other eight drivers: strategic focus; executional excellence; control of destiny; trust-based relationships; investment in employee success; acting small; brand cultivation; and generosity. Chapters are devoted to each of these drivers. A final chapter summarizes and connects all of these ideas. The book's key points are illustrated by a bountiful array of stories from the 14 award-winning companies that were the basis of the research. This engaging book is filled with vital lessons for achieving GREAT service. Recommended. Reviewed by Gerry Stern, founder HRconsultant.com, author of Stern's Sourcefinder The Master Directory to HR and Business Management Information & Resources, the CyberSpace SourceFinder, and the Compensation and Benefits SourceFinder.

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