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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare C

Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare C Midwest Book Review
Service industry professionals will appreciate the opportunity to get a laugh over customer problems with a fun book which tells how to acknowledge customer requests and solve problems. Humor permeates throughout via many examples of mishaps and customer misunderstandings.

Ingram
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions--with aplomb.

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