Simply put, we help clients be better: for their employee & management team; their guests/visitors; and their owners/shareholders.
We are a Canadian company, with clients from Ottawa to Barbados; New York to Moscow, and have been servicing clients since 1995.
We focus on two areas of excellence, 'Foundation Building' and 'Special Projects' including specific services such as: Mystery Shopping; Training Needs Analysis; Training Business Plans; Train The Trainer and Guest Service initiatives, through to individual projects where you benefit from our fantastic network of hospitality and tourism and/or Caribbean Region experts.
Our objective is to provide a path to excellence by being an extension of your in-house resources, working in conjunction with your team. Please see our website for additional information and contact details.