Research Reference

American Customer Satisfaction Index (ACSI)

American Customer Satisfaction Index (ACSI) The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. ACSI releases results for various sectors of the economy on a monthly basis to provide up-to-the-moment coverage over the entire calendar year. The national index is updated each quarter and factors in scores from more than 225 companies in 47 industries and from government agencies over the previous four quarters. The Index was founded at the University of Michiganís Ross School of Business and is produced by ACSI LLC.

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