Book Club Systems and Technology

Information Technology in the Hospitality Industry : Managing People, Change and

Information Technology in the Hospitality Industry : Managing People, Change and Rather than the usual focus of such studies on applications and technologies, Peacock (information technology, U. of North London) looks at categories of users, and argues that the choice of how an application is used and which technology to use should depend on interaction between customers, operatives, and management. Among his topics are the backdoor empowerment of operatives, the rational and irrational in business, discipline in the corporate machine, and cyberpunk and the corporate computer system in the future.

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