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Vol. 9: Issue 44 2007-11-07

INSIDE VIEW
Integrity, Growth, and Connecting with Customers - By Mark Hamister

More Lessons from the Early Years of The Hamister Group ...more

New Generation of Hotel Sales Professionals: Lesson #7: Referrals - By David M. Brudney

Show me a successful, highly respected hospitality Sales professional and I'll show you someone who has mastered the art of developing referrals. ...more

A Guest Experience That Cannot be Copied or Cloned - By Peter McAlpine

Some Implications for the Hotel Industry ...more

Handling Customer Fear & Doubt

Whether it's a group dinner at a restaurant or a corporate event for 500, organisers always have concerns about what can go wrong. ...more

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FEATURED SITE
Spock - People Search Application
Spock is a search application that organizes information around people. The Spock vision is to create a search result of everyone in the world.
...more

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FEATURED SUPPLIER
InnQuest Software

InnQuest Software launched roomMaster over eight years ago with a commitment to provide excellent hotel software at an affordable price. Today, over 2,500 properties in over 50 countries rely on roomMaster to run their businesses more efficiently. Over the past twelve months more properties chose roomMaster than any other system!
...more

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FEATURED MAGAZINE
Employee Benefit News Provides the most comprehensive, useful coverage available today on the ever-changing business of employee benefits...

Geographic Eligibility: USA
more info


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ENVIRONMENT

Cedar House Sport Hotel Inspired by Sierra Nevada Mountains Location - By Glenn Hasek

Located more than a mile high in the Sierra Nevada Mountains about 200 miles northeast of San Francisco, the Cedar House Sport Hotel has been very well received since it opened in mid-2006. Business is good and the owners of the 42-room property have successfully staked their claim as developers of one of the most environmentally efficient buildings around. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Travel Trends 2008 As Predicted By Travelers

US Hotel Construction Pipeline Sets Record. Franchise Sales: Stellar

Internet Video and the Travel Industry - A Confluence of Needs and Trends

HotelBenchmark launches new country survey for Japan

Weekly U.S. Lodging Performance for the week of Oct 21, 2007 - Oct 27, 2007

Quanah Sets New Records with Multiple Hotel Openings

IHG Launches New-Look Candlewood Suites Prototype

IHG announces signing of its first hotel in Denmark

Starwood Hotels and Resorts Ramps up Its Presence in Latin America with the Addition of Three New Hotels in Peru

WCTC Reports Record-Breaking Year for DC's $5.2 Billion Travel & Tourism Sector

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UPCOMING INDUSTRY EVENTS

AH&LA
2007-11-09
AH&LA Fall Conference

AH&LA
2007-11-10
The International Hotel/Motel & Restaurant Show

ISPA
2007-11-12
ISPA 2007 Conference & Expo

USAID CAPS Program
2007-11-18
Trans-Caucasus Tourism B2B Forum

Association of Corporate Travel Executives (ACTE)
2007-11-18
ACTE Canada Education Conference

GAO Moscow
2007-11-21
Moscow International Hotel Forum & Exhibition

MKG Group / HTR Magazine
2007-11-22
Worldwide Hospitality Awards

Reed Travel Exhibitions
2007-11-27
EIBTM

ABTA
2007-11-28
ABTA Travel Convention

CNR Trade Fairs
2007-11-28
TUSID 2007, 18th Istanbul International Hotel,Restaurant Gastronomy Equipment and Technologies Fair

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FEATURED BOOK
Hospitality Marketing Management, 2nd Edition by Robert D. Reid

This book covers all aspects of marketing for the hospitality industry. Reid presents the theory behind sales and marketing strategies plus examples that are directly related to the industry.
...more

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 Departments

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 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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