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Vol. 10: Issue 2 2008-01-16

INSIDE VIEW

Do Warm Cookies, USA Today and Lobby Coffee Really Make a Difference - By Dr. Rick Johnson

Relationship Equity - This is a term used frequently in industrial sales. It means exactly the same thing that we refer to when we discuss customer loyalty in the hospitality industry. ...more

More Plastic, Less Doubt - By Robert Mandelbaum and Alvin Minsk

Like other industries, lodging operations often extend credit to customers in order to gain their business. For hotels, permission to pay after services have been provided is most often granted to large groups and preferred corporate accounts. For transient guests and non-preferred groups and companies, credit must be established up front either by paying a cash deposit or using a credit card. ...more

Hotel Brands Weren't Always Thinking Outside the Box - By David M. Brudney

Two items caught my attention this month. One was the announcement of Marriott teaming up with Ian Schrager to co-develop a new boutique hotel brand. The other was the 40th anniversary of the Hyatt Regency Atlanta. I'll try to connect the dots here. ...more

Taking Greatness for Granted - By Roberta Nedry

Ever heard the expression, 'a legend in his or her own mind?' I first heard it when working with a man who was a legendary artist and designer. After dealing with his ego and self-adulation, one of my co-workers noted he had truly become 'a legend in his own mind' and we all were less motivated and interested to work with him. ...more

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FEATURED SITE

Law.com
ALM's Law.com is the Web's leading legal news and information network.
...more

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FEATURED SUPPLIER

GF Management

GF Management leads the field in hospitality operations,systems,technology,and sales and marketing by utilization of a world class and professional management team.

GF Management operates/asset manages hotels under the various flags associated with Hilton, Intercontinental Hotel Group, Marriott, Starwood, Radisson, U.S.F.S., Cendant and Choice, as well as independent properties.
...more

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FEATURED MAGAZINE

Business Finance Informs finance executives about the growing role of finance within organizations from changes in technology...
more info


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ENVIRONMENT

Saybrook Point Inn & Spa Champions Environmental Responsibility - By Glenn Hasek

Situated on the site of one of New England's first settlements (1623), the Saybrook Point Inn & Spa here has a rich history. Located in an environmentally sensitive area on the Connecticut River, one that recently has seen eagles return to it, the property is a champion of energy conservation and environmental protection. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Hip cafes make way to lobbies

Foodservice Design - Kitchen Equipment: Observations From Both Sides Of The Pond - By Lee Simon

Eight for 08 - Mintel Serves Up Restaurant Menu Trends for the New Year

TripAdvisor Offers Travel Outlook for 2008

Food & Beverage - What Would You Like To Drink? - By Joe Dunbar

Google U.K. and comScore Reveal Importance of Search Engines at All Stages of Path to Purchase in Travel Sector

Hitwise December2007 Travel Category Report

Canadian Occupancy, ADR, RevPAR - Week Ending December 29, 2007

Weekly U.S. Lodging Performance for the week of Dec 30, 2007 - Jan 05, 2008

Top 10 Group Events - College Football Bowl Series 2007

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UPCOMING INDUSTRY EVENTS

Clarion ATE
2008-01-22
ATEI 2008

California Association of Bed & Breakfast Inns
2008-01-27
16th Annual InnSpire Innkeeper Conference & Trade Show

AH&LA
2008-01-28
Americas Lodging Investment Summit (ALIS)

EyeforTravel
2008-01-29
CRM in Travel 2008

Leisure Time Unlimited Inc.
2008-01-29
Annual Hotel, Motel & Restaurant Supply Show of the Southeast

ICreativeMinds
2008-02-02
IndiaTravelMart (ITM) - AHMEDABAD

American Bus Association
2008-02-02
American Bus Marketplace


2008-02-05
Travel Technology Show

Centaur Exhibitions
2008-02-05
Business Travel Show London

International Franchise Association (IFA)
2008-02-09
Annual Franchise Convention

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FEATURED BOOK

The 17 Essential Qualities of a Team Player

The 17 Essential Qualities of a Team Player is another in a long line of titles by John Maxwell aimed at helping people attain their personal and leadership potential in the workplace. The book is organized into short chapters, each devoted to one of the 17 qualities that Maxwell deems essential to a successful and harmonious workplace, qualities such as competence, discipline, adaptability, commitment, selflessness, and preparedness. Maxwell's prose reads like a series of sermons, peppered with inspirational stories and quotes from personalities as diverse as Vince Lombardi ( The harder you work, the harder it is to surrender ) and Henry Ford ( Before everything else, getting ready is the secret of success ). The book is for Maxwell fans and anyone looking for a sensible and formulaic approach to improving their lot, both at work and in life. --Harry C. Edwards
...more

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 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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