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Vol. 10: Issue 15 2008-04-16

INSIDE VIEW

Five Tips to Improve Hotel Customer Service with User Generated Reviews - By Carol Verret

Providing a consistent level of quality customer service is always a work in process for hotel managers. Couple that with the fact that the labor pool in many markets is relatively shallow and that turnover remains high as compensation remains low, and it is easy to see why some managers are reverting to the 'fog the mirror' method of hiring! ...more

A Simple Guide to Boost Hotel Electronic Marketing in '08 - By Neil Salerno

This article won't list reams of impressive marketing statistics and elaborate charts, you've read them all before. If you are still not convinced that electronic marketing is a necessary sales tool, you must be living on a remote island somewhere. At this point, your web site should be producing upwards of 35% of your total business, many hotels far exceed that. ...more

Food & Beverage - Chronic Waste - By Joe Dunbar

Do you feature lots of specials? If specials account for over one third of your volume, you probably experience a significant waste expense. Forecasting is much more complex with menus featuring market-based entree specials. ...more

Today's Meeting Planner: New Generation of Hospitality Sales Professionals Lesson #8 - By David M. Brudney

This new generation of hospitality Sales professionals must deal with a much more sophisticated, knowledgeable and demanding meeting planner. Never has it been more critical for Sales directors and managers to know their 'stuff' and share their knowledge, to master the art of people connecting and to respond quickly and accurately at all times. ...more

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FEATURED SITE

Chefs Collaborative
Chefs Collaborative, a national organization based in Boston, works with chefs and the greater food community to celebrate local foods and foster a more sustainable food supply. The Collaborative inspires action by translating information about our food into tools for making knowledgeable purchasing decisions. Through these actions, its members embrace seasonality, preserve diversity and traditional practices, and support local economies.
...more

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FEATURED SUPPLIER

Interstate Hotels & Resorts

Interstate Hotels & Resorts is a leading hospitality real estate investment, development, and management company for hotels and resorts in major North American and international markets, managing hotels/resorts throughout the world.
...more

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FEATURED MAGAZINE

Hospitality Construction Magazine Serves the information needs of design, construction and facilities operations professionals.

Geographic Eligibility: USA, Canada
more info


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ENVIRONMENT

Become A Green Traveler TODAY! - By Doug Kennedy

Having been personally committed to helping save our environment for as long as I can remember, it is exciting to read lately about the numerous hotels and hotel brands that are minimizing their environmental impact, reducing waste, and even introducing 'Green Rooms' as an accommodation type. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Hotel Lessons Learned From A Five-Star School Principal - By Doug Kennedy

Hitwise March 2008 Travel Category Report

Creating Success during a Downturn in the Economy - By Dr. Rick Johnson

The Rushmore Letter - Hotel Investments Handbook - By Steve Rushmore

Super-size Me: Why Everyone Gets Upgraded but You - By Daniel Edward Craig

Google keyword switch to cost big travel brands 'millions'

Hospitality India - Growing Pains - By Achin Khanna

Canadian Occupancy, ADR, RevPAR - Week Ending April 5, 2008

UT Study: Tourism Industry to Benefit from Tax Rebates

Going Green ... With Upscale Amenities and Stylish Dispensers

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UPCOMING INDUSTRY EVENTS

HFTP
2008-04-19
Club and Hotel Controllers Conference San Diego

WTTC
2008-04-20
Global Travel and Tourism Summit

IGCE
2008-04-22
International Gaming Conference & Expo (IGCE Europe)

Singapore Exhibition Services Pte Ltd
2008-04-22
Food&HotelAsia2008

UATP
2008-04-22
Airline Distribution Conference

PhoCusWright
2008-04-24
Travolution Summit 2008

re-DISCOVER
2008-04-25
re-DISCOVER the Caribbean Show

Pacific Asia Travel Association
2008-04-29
PATA CEO Challenge


2008-05-03
Arabian Hotel Investment Conference

Food Marketing Institute
2008-05-04
FMI Show

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FEATURED BOOK

How To Buy Foreclosed Real Estate

Great For Starters Of Foreclosures
Reviewer: Barry from Philadelphia
I thought the book was really down to earth on many topics especially the tenants! It really hit home for me and helped me to make some really big decisions, in my real estate career! I'm pushing on today because of what I learned in this book and I'm serious about that. It really explains in layman's terms how to go about EVERYTHING you want to know in foreclosures.
...more

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 Departments

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 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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