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INSIDE VIEW |
CIO Balancing Act: Keeping IT on the Forefront of Creating Value
Long gone are the days when firms expected their chief information officer to function as 'chief technology mechanic.' As companies look for ways to maintain a competitive edge in new markets, CIOs are playing a more central leadership role, taking on increasing responsibility for corporate strategy and other duties outside of core technology.
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Profiling Your Target Growth Accounts - By Dr. Rick Johnson
When a customer makes their buying decision, the customer makes that decision based on certain assumptions and has specific perceptions and expectations. When the customer places and order, these assumptions and/or perceptions become reality in the customer's eyes, often becoming the source of costly misunderstanding. The task is to get the 'book on the customer' and, with proper planning, avoid misunderstandings.
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Food & Beverage - Elusive Cash Flow - By Joe Dunbar
It is quite common to see restaurant owners work hard all year and make nothing at all. The difference between a winning operation and a loser is cash management.
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We Don't Have To Sell Any More? - By Robert Mandelbaum and Viet Vo
As the industry enters what is projected to be an extended period of moderate, yet sustained growth for the next few years, expect to see the investment in unit-level marketing expenditures start to level off. Historically, marketing expenses grow at a greater pace than total revenue during recessionary periods and the following years of recovery. Industry owners and operators realize the need to 'spend money in order to make money.'
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ENVIRONMENT |
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HEADLINES |
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Most viewed headlines this past week at Hotel News Resource. Click on the title to read.
Cornell Center for Hospitality Research Roundtable Highlights Risks and Rewards of Service Innovations
Undersea Resort Signs Contract with Odys Shipyard for the First Three Offshore Resort, Casino, Spa, Convention, Shopping Center, Parking, Floating Accommodation, Undersea Habitat and Eco-Cruise Ships
Condo Hotels - Evolution Toward A Commercial Hotel Structure - By Michael T. Sullivan & Marshall A. Bendelac
Hey, General Managers, There is Hope for This New Generation of Hospitality Sales Professionals! - By David M. Brudney
Technology, Customer Expectations, Environmental Issues Will Drive Near-Term Decision Making For Electronic Distribution
International Visitation To USA Up 11 Percent In January 2008 - Spending At $11.4 Billion For The Month
Weekly U.S. Lodging Performance for the week of Apr 20, 2008 - Apr 26, 2008
Ecotourism Pioneer Now Ready to Export 'Trash to Treasures' Idea - By Glenn Hasek
Upscale hotels show no sign of a downturn
Cornell Restaurant Report Finds Tip Guidelines Can Boost Tips
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