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Vol. 11: Issue 35 2009-09-02

INSIDE VIEW

The Service Factor during Economic Turbulence - By Dr. Rick Johnson

The primary focus of your company's operations should always be on having uniformly excellent customer service. However, service excellence is mandatory during turbulent economic times. ...more

Good Night Guest...Good Night Service? - By Roberta Nedry

It's late, it's dark and it's time for bed. Guests who arrive past dinner time are usually not in the best of moods. They have traveled far, have left the comfort of their homes and may have had some challenges which caused them to be later than they had planned. Welcome to the night shift. ...more

Will Google Caffeine Affect my Hotel SEO?

Google just recently opened up a preview of their infrastructure update called 'Caffeine'. ...more

The Power to Lead - By Gregg Thompson and Bruna Martinuzzi

Leadership is at the core of all important human endeavors whether commercial or social, political or humanitarian, scientific or artistic. And it is a role that should not be stepped into lightly. People will count on you. ...more

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FEATURED SITE

DotSpots | Spot the Truth, Connect the Dots

DotSpots is a service that enables anyone to update the news in real-time with dots, or distributed objects of thought: mini-blog posts containing text, videos, images, documents, perspectives from the blogosphere, or eye-witness accounts from the scene.
...more

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FEATURED SUPPLIER

BarProducts.com

Anything the working bartender needs can be found on our web site. Our specialty is catering to the flair bartender. We also have a large inventory of restaurant supplies and bar equipment. Browse through the largest selection of bar accessories on the internet.
...more

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FEATURED MAGAZINE

HR Magazine The world's leading HR resource, offering perceptive, in-depth information to HR professionals for over 50 years.

The publication contains editorial on benefits, training and development, employment and staffing, compensation, retirement planning, safety and security, awards and incentives, HR technology, relocation, management, diversity, international HR, as well as strategic planning.

Geographic Eligibility: USA
more info


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ENVIRONMENT

Taming the Escalating Cost of Escalators with Reduced Operation and Voltage Controllers - By John Scaggs

Shutting down escalators during periods of low use and installing voltage controllers lowers utility costs, reduces the environmental impact of a hotel, and clearly conveys a hotel's environmental commitment to guests and staff. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Holiday Forecast: Thanksgiving and Christmas Fares Down More Than 17 Percent

Late Labor Day to Reduce Number of Vacationers, But Will Be Third Busiest Labor Day Weekend This Decade

Information Security: Why Cybercriminals Are Smiling

Purrfectly Obvious - Brought to you with a smile By Naomi Karten

American Travelers Don't Want to Pay Premium for 'Green Travel'

Will Google Caffeine Affect my Hotel SEO?

STR reports US performance for week ending 22 August 2009

85% of Hoteliers Just Don't 'Get It' - By Madigan Pratt

Luxury Hotel Chains Dropping Five-Star Ratings to Conserve Cash

Expedia Caught In American Airlines' Fight With Yahoo

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UPCOMING INDUSTRY EVENTS

AAKAR EXPOCOM PVT.LTD.
2009-09-04
IndiaMART - The National Food & Hospitality Show

AAKAR EXPOCOM PVT.LTD.
2009-09-04
IndiaMART - The National Food & Hospitality Show

HSMAI
2009-09-09
HSMAI's Affordable Meetings National

Euromoney Seminars
2009-09-09
9th Annual European Hotel Finance & Investment Summit

Incisive Media
2009-09-10
RealShare Hotel Investment Summit


2009-09-13
World Routes


2009-09-14
Vacation Ownership Investment Conference


2009-09-14
South American Hotel and Tourism Investment Conference

Mercury Publications
2009-09-15
A.C.E. - H.I.

OpenTravel Alliance
2009-09-15
OpenTravel Chicago Seminar

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FEATURED BOOK

Career Change : Everything You Need to Know to Meet New Challenges and Take Cont

Better than most books on Career Change
Reviewer: A reader from Liverpool, NY USA The book starts out with 2 surveys. One survey assesses you and your work environment. You get to pinpoint, in quantitative terms, what works for you & what doesn't. The other assessment surveys your entrepreneurial skills, and whether starting your own business is for you. Armed with that information, the book launches into presenting all sorts of options, and references for following up, on whatever peaks your interest. The options approach in this book is a welcome change from the 'do it this way' format of some career books. A unique section on adult development points out how women's life goals at different stages, are often different than a man's life goals at the same stage. At last, it is in print, what we knew all along. This book also gives ways to overcome common problems. This is a welcome change from other books, whose motto is 'just do it'. Sometimes getting off the starting block is the real problem. This book has frank talk in that category, to get you going, and ease you into the process comfortably. If you need a gentle push, try this book.
...more

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 Departments

Click on the department to go directly to these news items.

 .  INSIDE VIEW

 .  FEATURED SITE

 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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