TrustYou, the world’s largest guest feedback platform, today announced the launch of TrustYou Messaging. This real-time guest messaging service is based on the technology provided by Checkmate, a company acquired by TrustYou earlier in 2016. The integration into the guest feedback platform enables hotels to operationalize and benefit from guest feedback at every point in the traveler's journey: while searching and booking before the stay, during the on-site experience, and after the stay while collecting post-stay feedback.
TrustYou Meta-Reviews and TrustScore* - verified summarized review content and scores - are displayed on travel and search sites like Google Search and Maps as well as on KAYAK, Hotels.com, Skyscanner, and 100+ more. This widely spread reputation standard of a hotel has great impact on the booking behavior of millions of travelers, as Meta-Reviews allow guests to evaluate a hotel’s key attributes quickly and at one glance. The new product, TrustYou Messaging, enables hotels to engage with guests prior to check-in and during their stay via e-mail, SMS, Facebook Messenger, and other social channels. Instant feedback is gathered, enabling arising issues to be clarified on-site, which helps to prevent negative reviews. With TrustYou Stars, a sophisticated guest satisfaction survey solution, hotels can easily collect post-stay feedback and simultaneously push it to TrustYou’s platform and to Google to positively influence the overall online reputation. TrustYou Analytics completes the platform, as the powerful analytics tool enables hotels to track, analyze and monitor all feedback from all online channels and sources and act upon it. All is connected and seamlessly works together in one SaaS platform and is accessible to users via one single login.
"With the addition of Messaging, TrustYou introduces a very powerful platform that makes all guest feedback from all channels immediately actionable. When it comes to feedback, TrustYou now handles the entire traveler journey. Whether it be the guest review data that helps travelers to book the right hotel, the on-site feedback allowing the traveler to engage with hotels, or the post-stay feedback collection, which feeds the online guest review data and again influences the booking behavior," said Benjamin Jost, CEO of TrustYou. "For the first time hotels can positively influence traveler bookings on scale and dramatically improve guest experiences, leading to higher satisfaction ratings and increasing both new and return bookings.”
Modus Hotels, a Washington DC based Lifestyle Hotel Company, uses the platform to enhance the guest experience at all stages of the traveler’s journey. "Guest feedback is paramount to the success of our hotel business", says Josh Runes, Digital Marketing Manager at Modus Hotels. "We were looking to find out how the incorporation of our guest messaging service increased guest satisfaction overall, and TrustYou was the ideal platform to help us do so."
A full demo of TrustYou’s guest feedback platform can be requested here.
For more information, visit www.trustyou.com
TrustYou, the world’s largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future visitors. Guest feedback informs 95% of booking decisions, and TrustYou’s guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler’s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou’s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world’s leading online reputation management tool and the accompanying app TrustYou Radar. Find more information on TrustYou and the guest feedback platform at www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor
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