Gerry Chase, president and COO of New Castle Hotels & Resorts today announced the promotion of Alex Lugo to general manager of the 366 room Hilton Lexington Downtown.
Most recently, Lugo was the general manager for the Westin Jekyll Island where he oversaw the pre-opening phase of the $41 millionproject. In its first six months, the hotel earned three consecutive number two rankings and ended the year in the top 10% for guest experience among 143 Westin Hotels in North America as well as a Trip Advisor Certificate of Excellence. For the past 12 years, Lugo has served in positions of increasing responsibility within the Starwood family of hotels, including The Westin Buckhead, Sheraton St. Louis City Center, The Westin Beach Resort and Spa in Ft. Lauderdale, Fla. and The Westin & Sheraton Grand Bahama complex.
"Alex's leadership of the Westin Jekyll Island during both the pre-and post-opening phases, coupled with his success working in convention center markets, demonstrate his readiness for a more complex operation in a top 100 market." said Gerry Chase, president and COO in making the announcement. "Alex has earned the respect of his associates, hotel investors and market partners as well as the satisfaction of the hotel's guests, and I have every confidence that he's ready for this next step in his career. After 35 years, we recognize that providing career opportunities to top performers is critical to New Castle's continued success and I'm gratified that we were able to offer this opportunity to a talent like Alex."
"The Hilton Lexington enjoys tremendous demand drivers, two popular restaurants and meeting space that is second to none in the market," said Lugo. "But, I firmly believe that even a market leader can improve in terms of customer and associate satisfaction as well as investor returns. I look forward to applying my diverse hotel experience in both resort and city center hotels to an urban market and continue driving those operational measures to new heights."
Lugo holds a Bachelor's degree in Hospitality Management from Florida International University.
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