No one questions the value of providing superior guest experiences. Technology solutions that enable Guest Experience Management -- or GEM -- are becoming the focal point of practically every customer-facing business.
This unwavering focus on guests is especially powerful in the world of hospitality, where the "experience" means more than just offering better guest rooms, well-equipped amenities and stand-out service.
Last Thursday, July 27, in a live webinar featuring Jeff Zabin, Research Director at Starfleet Research, and hosted by Agilysys, a leading provider of hospitality software and solutions for hotels, resorts and restaurants, industry experts shared their knowledge and insights on how next-generation technologies are being deployed to help manage the hotel guest experience.
A recording of the webinar is now available for complimentary replay. It can be accessed here.
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