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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!
by Jeff Gee, Val Gee
from McGraw-Hill
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Perfect Basis for Customer Service Training 
I have read numerous books on customer service and most of them bore me, few provide any new insight and fewer still focus on coaching attitudes to alter actions. Jeff and Val really get to the heart of what customer service is all about. Here is a testament to the validity of their ideas: I work in a training center that is launching a major customer service initiative. As part of this initiative, we are identifying people within our organization that are known "Superstars" of customer service. We... more info
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Highly Recommended
I've recently started a new business in the Customer Service Industry - this book has proved to be a great source for ideas and a bible-like document you must keep handy.
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Pretty elementary 
If you are a basic customer service person, not much experience, it's a good guide. I was looking for more depth for some research I was doing. Not a bad book, it just did not fit my needs.
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Great book
As someone who writes about customer service, I found this book very interesting. It's an excellent read for a customer service representative and I'd recommend companies getting the book for each of their employees. It covers some customer service basics, how to handle certain situations, and is really a great overview of what great customer service is and how to deliver it.
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