Crucial Conversations: Tools for Talking When Stakes are High

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Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey
from McGraw-Hill

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• A must read for anyone who ever talks to others
  I think I am pretty good with talking to other about difficult issues, but this book has added a lot to my tool box to pull from so next time I am dealing with someone on a sensitive topic I will have more tools to pull from to make sure we end the conversation in a positive manner.
  Read this book if you:
  - have kids
  - have siblings
  - have co-workers
  - have parents
  - have friends
  - go shopping
  OK don't read this book if you never interact with others.

• Good Book But Leaves Something Out
  This is an excellent book which deserves to be a best seller. Many people are using for business but it helps for personal relationships too. However, the book doesn't address the issue of why it is important to have real, live conversations. Just getting people to talk in person is a huge issue in all arenas in life. If your staff or family are hiding behind text messaging and e-mail then you need to read Talk Ain't Cheap...It's Priceless! Connecting in a Disconnected World

• Nothing new in this book
  Nothing new in this book, it copies things from other books and audio cd's. It is a ok read, but not sure if I would recommend anyone to read it. One thing I totally didn't like was the chapter telling you that sometimes it's ok to go to bed angry. I was thought never go to bed angry and I do not think that is a rule to break.

• Good Tools for Tough Conversations
  A very good book with lots of specific, helpful tools to help you navigate difficult, emotionally-charged, conversations. I was a little put off by all the cute acronyms summarizing various steps along the way - CRIB, STATE, AMPPP, etc. - but in total agreement with their main points that in order to get people to add to the pool of meaning, you have to help them feel safe.
  People interested in this topic should also look at the Glaser's book "Be Quiet, Be Heard" which covers similar material and... more info

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