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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
by Michael L. George
from McGraw-Hill
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Very good book! 
For someone who is looking for how to improve the service quality, this is the right book!
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More exposition of author expertise than examples of applications 
Lean Six Sigma for Service is a topic of increasing importance and economic and competitive factors require us all to make a difference rather than just doing more with less. That distinction is at the heart of Michael George's book and central to his idea of putting both Lean and Six Sigma practices together. This is a good introductory text for understanding both techniques and how they can work together.
Lean Six Sigma for Service has been out since 2003 so this is not the first review but in... more info
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Good but not great 
Good book to understand how lean and six sigma can be used together, but their examples in service enviroment are not that powerful.
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Very good book
I think this book contains a very informative overview of the application of six sigma methodolgies for service. Very good reading for any professional interested in Lean Six Sigma. I also strongly recommend Lean Six Sigma That Works: A Powerful Action Plan for Dramatically Improving Quality, Increasing Speed, And Reducing Waste along side of it.
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