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Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
from McGraw-Hill
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Still using these teachings 
I forgot I read this book until I saw it on my list. The teachings are memorable and I am still using them on a daily basis. I am also still giving people advice from this book. Excellent for managers and supervisors. I was making many common mistakes and this book helped put me in the right direction. It is rare for me to remember the in-depth content of books, but this one is well written and has helped me greatly.
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The first half is a must-read. 
The first half of this book was excellent. Part I was titled "Work on me first". Under it was Chapter 2 "Master my stories: How to get your head right before opening your mouth". It talks about the stories we tell ourselves to explain what is happening around us. These stories can have a profound influence on your life. Negative stories tend to become self fulfilling prophesies. I'd heard about these stories in a talk. The speaker asked us not to share what we had learned. So I was pleased to see it in... more info
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Crucial Confrontation
The book provides an excellent methodology for addressing issues in both my business and private life. I thought it very helpful with completing my performance reviews for both high and low performers.
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Great job
I appreciate the books a great deal. They are wonderful tools for improving communication, which is something we all need, and especially when the stakes are high. Great book.
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