|
In association with
|
Crucial Conversations and Crucial Confrontations Value Pack
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
from McGraw-Hill
Customer Reviews:
-
Avg. Customer Rating: 4.5 / 5.0 
-
Crucial Conversations a great strategy 
This is my third purchase of this series, I keep giving it away. I saw the series presented as a "required" class at my customer site. I decided I better speak their language. We were having tough times communicating and I felt the customer didn't believe us and didn't know why. Instead of animosity we created an environment of safety. I was aware of my (and team's) tendencies under stress, we quickly could recognize when a crucial conversation was going the wrong direction. Once you have the tools to... more info
-
Read this book 
This book is great at pointing out the subconscious decisions that we make during encounters with others. After reading the book and analyzing how you react in certain situations, you'll be able to improve the quality and effectiveness of your "high stress" conversations. I'd recommend this book to anyone who wishes to be a more effective communicator.
Similar Products:
| Portions © Amazon.com, Inc. |
|
