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The Southwest Airlines Way
by Jody Hoffer Gittell
from McGraw-Hill
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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I'd love to review this book 
But....seeing as I haven't received it yet, and there doesn't seem to be anywhere on your website for me to complain that I haven't received my book, I'm afraid Amazon's readers are just going to have guess what I think about it....as am I.
Anyone at Amazon reading this, I'd appreciate you letting me know how I can find out what's happened to my book. It's no fun not getting what you paid for in advance, and then not being able to tell anyone about your problem.
How's that for a review?
Have... more info
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Useful for IO Psyc class 
Got the book for my Industrial Organizational Psychology class. It's a pretty interesting read. I recommend it to anyone looking to study IO Psyc.
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Over The Top View of Supposed Perfection 
I got about halfway through this book and couldn't stand the back slapping tummy rubbing view of perfection portrayed by the author. I lent the book to a colleague who has worked at Southwest and they agreed. Perhaps if you hadn't worked in the game it would be a better book. problem is Southwest probably deserves a better book because they are a great success story - just don't have an author crow so hard about it and detract from the true story. I rate the book three stars (possible generous) simply... more info
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A little heavy on the chest beating
The first part of the Audio CD was a turn-off. The title begins by trumpeting the virtues of Southwest. Not only was that not necessary, it gets old very quickly. Once that is over, the discussion is quite a bit more interesting. The philosophy that Southwest operates under is presented in a "top ten list" format. In addition, the author discusses how each of the ten items is necessary for the formula to work, and thus why many companies have failed to improve when trying to use only some of Southwest's... more info
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