The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
by Joseph Michelli
from McGraw-Hill

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Extraordinary Success Begets Extraordinary Lessons
  "Experience is a hard teacher because she gives the test first, the lesson afterward." --Vernon Sanders Law.
  When reading the title, The Starbucks Experience, a reader could take it one of two ways: a story about the experience of Starbucks as a company, or the story of the experience that Starbucks sells to its customers. I took it as the latter but in any case author Joseph A. Michelli presents valuable lessons for business.
  These lessons can be distilled down to his five principles that he uses... more info

• Caution Hot
  OK a friend gave me this book. I'm not a coffee drinker and dont really care to be one, so I was thinking well this book isn't going to have anything for me. Boy was I wrong....
  This book is very well written, the author uses actually illistrations to point out how great of a company Starbucks is. This book shows how it views its employees (partners), how is views society, and how they want Starbucks to be more about people then selling coffee.
  I find myself wanting to quit my job and take the... more info

• pleasantly surprised
  This is a great book for business leaders looking for new ideas and strategies to implement into their business and for those who want to learn a little more about the business principals that Starbucks is founded on.
  Michelli offers many examples and case studies throughout the book and includes thought provoking "create your own experience" and "thoughts to sip on" to help the reader implement ideas into their own business practices. The Starbucks Experience offers an in-depth look at the Company's... more info

• Careful, the book you're about to read is extremely gushy.
  While the author ends his introduction stating that he is "not here to sell you on the company" or "not here to convince you that Starbucks is one of the best global business enterprises", it's hard to read the next 181 pages without thinking that that's exactly what he's doing.
  If you're a Starbucks fan(atic) then this is a wonderful book to make yourself feel good and make the Starbucks PR team very happy.
  As a business book with "keen insight on the transformational power of Starbucks" (as the... more info

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