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In association with
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
by Joseph Michelli
from McGraw-Hill
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Style and substance meet. 
Product or information businesses can learn so much from a caring business like the Carlton-Ritz.
This stylish book exemplifies the inspirational branding of the Carlton-Ritz with moving stories and practices.
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World Class Leadership and Results 
Joseph Michelli in his book "The New Gold Standard" shares the ultimate principles of lasting success. He is right when he says :"Great businesses grow their people, their communities, their customer base, and their profitability".He also says "Ritz Carlton leadership realizes that by teaching others, the service standards of the communities where they do business are elevated". Very powerful !
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below expectations 
I found this book to be redundant and boring. I also must say that I work for the Ritz-Carlton currerntly.
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Must read for those in the Hotel Business!
This is a fantastic book, something every Hotel Manager should read and keep in their personal library as well as motivate his/her team to do the same. It is a must read for those who are willing to provide high quality service on a consistent basis.
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