Service Management: Operations, Strategy, Information Technology w/Student CD

Hotel Resource Book Store 

 Store Home / Books / Service Management: Operations, Strategy, Information Technology w/Student CD

Hotel Industry Books 

Service Management: Operations, Strategy, Information Technology w/Student CD
by James Fitzsimmons, Mona Fitzsimmons
from McGraw-Hill/Irwin

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• Perfect school purchase
  This textbook has a nice balance of information with case studies and questions. The authors do not ramble but present the ideas in logical progression with appropriate diagrams and exampmles.

• Good on the procedures, doesn't innovate
  The topic of operations management is ever associated with manufacturing and industry. But it is also applicated to the service industry nowadays, since most of the new corporations are selling services.
  The book covers all the topics: how to plan, how to create the service, how to test and finally reinvent. All the issues are covered with many examples, very clear. The book also contains a CD (I haven't explored it yet!!)
  Only two points to improve:
  - the book is a first book on the topic.... more info

Similar Products:

Financial Management: Theory & Practice (with Thomson ONE - Business School... by Eugene F. Brigham, Michael C. Ehrhardt (Hardcover) - Usually ships in 7 to 12 days

Business and Society: Stakeholders, Ethics, Public Policy by Anne Lawrence, James Weber (Hardcover) - Usually ships in 24 hours

Crafting and Executing Strategy: The Quest for Competitive Advantage: Concepts... by Arthur Thompson, A. J. Strickland III, John Gamble (Hardcover) - Usually ships in 24 hours

Supply Chain Management (3rd Edition) by Sunil Chopra, Peter Meindl (Hardcover) - Usually ships in 24 hours

Marketing Management (13th Edition) by Philip Kotler, Kevin Keller (Hardcover) - Usually ships in 24 hours