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The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
by Jeff Gee, Val Gee
from McGraw-Hill Companies
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Incredible Book! 
I purchased this book after being asked to create a Customer Service Training class for a group of employees, and boy was it a lifesaver! I've been in the training field for almost 10 years and have never come across a book that was so customizeable. The topics were applicable but were far better than the usual customer service "speak." It even has handouts that can be downloaded from the publisher's website. It is a fantastic one stop shop! I give it two thumbs up! I'll be keeping this book forever and... more info
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Training Exercises 
The 60 activities provide a lot of ideas. Some of the activities need to be updated or reworked to make them more applicable to current markets. The book really helps in getting some ideas ready for the training meetings I conduct.
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Very useful
Designing activities for training is a art, it's not easy. it takes long time to place year of experiences in a book of activities for developing competences. In my opinión it's has been Jeff Gee' succes. I feel his expertise in each activity.
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Hot topic
Customer Service is key to any business and this book is a great tool for teaching people how to deliver great service.
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