|
In association with
|
Service Support (It Infrastructure Library Series) (Part 15)
by Central Computer & Telecommunications Agency
from Stationery Office
Customer Reviews:
-
Avg. Customer Rating: 4.5 / 5.0 
-
Service Support 
Ordered for another employee. I really haven't had any feed back on it.
-
Excellent Book on ITIL Process 
This book is not so much a business books as it is a business process book. If you are looking for a book highlighting trends in the IT service industry, case studies and witticisms from proliferate CIO's then this is not the book for you. However, if process turns you on, keep reading. I have to admit to personally getting a little excited around process, particularly as it relates to IT, so you will have to excuse my bias as I approach this book review. Having admitted my bias, I will say that this is an... more info
-
This book is essential for ITIL Version 2 Exams --- Especially the Manager's Level Certification
I purchased this book and its companion, Service Delivery, to prepare for the Master's level exam administered in April, 2004. I read these books, made outlines, completed a practice exam and found that I was sufficiently prepared to pass the exam on my first try.
I know that some people will sit for the exam using other sources, such as their class notes or materials supplied by their training provider. I have an aversion to getting information too far removed from the primary source. Sometimes there... more info
-
Official OGC material to prepare your ITIL Foundation Certificate
This is the OGC's official documentation, it has several typos but the content is very clear and well documented; very useful to prepare your ITIL Foundation Certificate - it might be wise to wait the new edition of ITIL V3.0 that will cover other ITSM topics
All the best,
Christophe Poizat
(...)
Similar Products:
| Portions © Amazon.com, Inc. |
|
