Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design

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Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design
by Ogc
from Stationery Office

Customer Reviews:

• Avg. Customer Rating: 4.0 / 5.0

• Wise move for the discerning buyer this season
  There will be many that feel ITIL v3 is lacking in parts, however, these will be the same people that felt ITIL v2 wasn't required when it was originally published.
  There is a large amount of work in ITIL v3 and those who are displaying the signs of resistance towards it will simply need time to see that it is in fact the new commonsense approach for IT Service Management.
  Let's begin...
  All five books start with a common section that reviews Service Management as a Practice. In here you will... more info

• A more mature relation and a good lifecycle view
  I was using ITIL and others IT Quality Standards for almost 5 years and I think the new version includes a more mature evolution on how incorporating IT services towards the business. It takes into account strategic aspects, as well as new processes that were before not specified but that they were carried out in the day to day. What it really does is force the IT areas to view IT in a service lifecycle and customer business needs and expectations sense.

• Lifecycle Management for IT Services - the right timing
  An enormous amount of work has gone in publishing the ITIL v3 bookset and it shows. Unfortunately the degree of in depth information varies here and there, which is probably due to the tight release schedule.
  All in all a worthwhile execution of the LCM concept for IT Services.

• ITIL evolved, not rewritten
  For those who have been understanding and applying the underlying concepts of ITSM since version 2, this is a natural evolution of the framework, and many of the IT shops are currently using one or more ITIL process.
  I just want to point out some things that I found on this new version:
  - some topics from ICT IM (infrastructure management) are now incorporated as part of the Service Lifecycle. For example Strategy and Event Management. In the past this two processes were NEVER taught in ITSM... more info

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