Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

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Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
by Charles T. Betz
from Morgan Kaufmann

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• A book that respectfully bridges the IT business divide
  Whether you're on the business side and are frustrated with IT's rigidity and cost excesses. Or, you're on the IT side and are frustrated with the business' lack of understanding of the complex technical issues at hand. This book is required reading.
  Charles Betz - one of the world's leading practitioners in enterprise architecture and data management - brings together in an impressively accessible volume, his knowledge and experience of; what IT is; what it can do; and why an effective IT programme is... more info

• Too late for this book...
  While this is a comprehensive book on ITSM that takes an architectural approach and has received many favorable reviews, it's too late to consider its information from other than a historical perspective now that ITILv3 has been released. If you are serious about adopting ITSM based on version 3, an updated book would be more relevant and useful. If your organization is already practicing version 2 of ITIL and doesn't intend to update practices to version 3 then it's a worthwhile read.

• Very good overall view of IT
  Very good review of processes that need to be put into place to run IT efficiently. The author did a good job of keeping the book simple and interesting to read. As mentioned in other reviews, this is not a detailed implementation guide for ITS.

• THE ITIL/ITSM Desk Reference!
  Anyone who has worked with ITIL and CobIT will recognize how difficult it can be to find reference material that is both detailed enough to show the true depth and complexity of IT governance solutions and yet stay eminently readable.
  There are quite a few online resources (Charles Betz's own blog being a sterling example) and many high priced tool kits and process outlines detailed to the nth degree, but this book is the best value out there.
  It could easily have been packaged as most ITIL/ITSM... more info

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