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Business Process Change, Second Edition: A Guide for Business Managers and BPM and Six Sigma Professionals
by Paul Harmon
from Morgan Kaufmann
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Disappointing 
I really liked the first edition of this book. It has an overall approach plus a toolkit to start a business process redesign project. This second edition have only a very overall approach. It puts together many things not well integrated. It seems the author didn't select the topics, just included it.
Yes, the approach in three level is an interesting framework, but it's not enough for what is missing from the first edition.
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The best Business Process book available! 
Business Process Change provides a very clear and comprehensive discussion of the methodologies surrounding successful business process management. This has become my new guide for developing a BPM Group within our organization. I very much look forward to more writings by Paul Harmon.
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Very good discussion of business process - applicable to a broad arena of work
I think this is the best book that I have seen that allows an organization to consider business process at the enterprise and department level. I have been engaged in business process management in the government for years, trying to define the processes, trying to communicate them, trying to improve them. This is by far the best treatment and guide I have seen. This is what I have been looking for and couldn't find.
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Business Process Change
This is about the best Business Process book I have read so far. I worked in a IT transformation for a big Telecommunications company which entailed adopting a new approach to Business Process and Operational Process Development and I found this book very useful. This book with the book Business Process Management - Practical Guide to Successful Implementation provided me with most of the knowledge needed.
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