|
In association with
|
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement
by Rajesh K. Tyagi, Praveen Gupta
from FT Press
Customer Reviews:
-
Avg. Customer Rating: 4.5 / 5.0 
-
A very good reading to improve your organisation 
This book is very valuable for organisations in the "what's next" stage of their lifetime. It focusses on improving and provides good tools. Read it, use it, and you will end the next year with a smiling organisation.
-
A great read for those involved in enhancing business performance 
The Service Scorecard comprehensively explores the service environment and how performance measurement framework needs to be different given the challenges in measuring services. Most literature on performance measurement has focused on products which are tangible (and can more easily be subjected to quality testing), while service is largely an intangible. The book does an excellent job at creating a modified framework using seven categories of measures acronymed GLACIER and consolidating all the measures... more info
Accessories:
Similar Products:
| Portions © Amazon.com, Inc. |
|
