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Out of the Crisis
by W. Edwards Deming
from The MIT Press
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Antidote to the Crisis 
Written in 1982, this book was the author's attempt to help America out of its crisis. You may recall that under his tutelage, Japan underwent a significant turn-around in the manufacturing sector and began whooping the collective American butt. What was the cause of the crisis? According to Deming, it was top management's inability to manage.
Deming offers a solution to the crisis. His aim is to help "transform the style of American management." Deming lists 14 points, which are the basis for the... more info
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Simply the Best!
Edwards Deming's powerful book Out of the Crisis outlines a way to improve American manufacturing by encouraging management to plan for the future and foresee problems to eliminate waste of manpower, of materials and of machine time. Quality must be designed in.
Timeless ideas permeate this book. One of the major themes in the book is that quality must be built in at the design phase. I have seen numbers as high as 80% of the cost is driven in during the design phase.
Deming's 14 points and other... more info
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Every business person MUST read this book.
As the title says, if you are a manager you MUST read this book. Read it even if you aren't a manager.
Deming knows quality, bottom line.
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Out of the Crisis 
This is an absolute must for any manager wishing to set up an effective process and understanded the art of management, it's easy to understand and follow.
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