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In association with
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Managing for Quality and Performance Excellence (with CD-ROM)
by James R. Evans, William M. Lindsay
from South-Western College Pub
Customer Reviews:
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Avg. Customer Rating: 5.0 / 5.0 
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Yes, it's worth $150
Honestly, unless you want to pore through every major modern quality system (ie ISO, Baldridge) and amass the details of countless companies (from Ritz Carlton to SSM Health - yes, healthcare!), buy the book.
Once you do, expect a tremendous return on this investment for an up to date, well organized, and thorough look at quality in its practical application. To get the most bang for your buck, get the latest version so your not quoting what the Ritz did 5 years ago.
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In a world of diminishing quality, THIS BOOK SHINES!
Long, verbose, time consuming and WORTH EVERY BIT OF IT!
Was an assigned text for an upper level university Management course. Excellent choice. The content made sense, was well written/easy to read, and continually built on earlier chapters.
It's still on my shelf as a reference I refer to often in my business. Wouldn't be without it!
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Like off the shelf new
Came quickly with the software package included.
Saved over $20 from school bookstore website!
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It is really a Quality book
It is straightforward book. Each chapter has some case study, which is real application of Quality management. I would strongly recommend for students as well as managers to read this book. It has different point of views from various Philosophers like Dr. Deming, Dr. Juran, Crosby and other well-known persons.
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