The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary

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The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary
by Mark Sanborn
from Doubleday Business

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• I want to be a FRED!
  And after reading this book, who wouldn't want to be? Mark Sanborn writes that his postal carrier, by going above and beyond in Mark's eyes, truly inspired him. The book goes on to talk about how everyone can turn the ordinary into the extraordinary. Fred the mail carrier, achieves this without even knowing it! The book is well written and very thought provoking! I have also had the pleasure of hearing Mark speak in person. He sure has a WOW factor to his performance! Mark inspires an invitiation to... more info

• Are you a Fred?
  'The Fred Factor' is a motivational book which uses many examples of outstanding customer service as well as outstanding generosity the author has experienced in everyday life to provide models of how we can change the world in small, simple ways. I enjoyed reading the book and it urged me to improve the way I interact with people I encounter every day. I especially recommend the book to anyone who has a job involving customer service in any way, as the book is highly focused on dealing with customers and... more info

• The Fred Factor
  The Fred Factor is an absolute read for anyone anywhere. It not only motivates you as a leader but changes the way you think about your job. I have given it to workers who complain a lot or who constantly want praise for what they do. Fred does his job because he views it as a leader servant seeking to make the world a better place. So refreshing. We have a UPS driver that is retiring after 30 years (22 with us) and we will be presenting him with a copy of this book. He is our Fred.

• Positive Results From Fred
  In 2007, I had an organization that was struggling. As a HR professional, the company asked if I would conduct leadership training for the site. The class was small at only 4 participants so I was able to give them my full attention. As part of the curriculum, I included Mark Sanborn's book, The Fred Factor.
  One of the participants was really enthused about the book. Weeks and months after the class, he would approach me during my visits to point our "Fred" related things that he had accomplished.... more info

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