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Zapp! The Lightning of Empowerment: How to Improve Productivity, Quality, and Employee Satisfaction
by William Byham, Jeff Cox
from Ballantine Books
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Good Read for Managers 
I am a Human Resources Manager. We gave this book to all of the staff managers as a mandatory read. The discussion that took place was great, each manager brought something to the table on how they saw themsevles and real situations in this book. The book is written in such a way that it is an easy read with humor but is still shows the serious side of how we view teamwork. We are now making this book available to all the first line supervisors and support staff.
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ZAPP! ROCKS!
This book is completely transforming my management force. My managers are more employee focused and the results are naturally falling in line. I highly reccommend it.
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Zapp! is a most important resource.
Zapp! The Lightning of Empowerment should be the first stop on your path to better management of employees. The concepts presented in this book are prerequisites for manager training and I highly recommend all managers and supervisors to buy it and study it. Don't be put off by the fairy tale story line. It does a great job of teaching basic skills that most other books and programs fail to provide.
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Zapp 
Not the issue I thought when ordered but still useful for general message of the ZAPP theroy
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