Hotel Resource
  Home  News :: Jobs :: Finance :: Realty :: Portal :: Suppliers :: Technology :: Trade Shows :: Trends :: Reservations

 The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization (0471702862)

Hotel Resource Book Store 

 Home / Books / The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

Hotel Industry Books 

search

Books

Budgeting
Business Ethics Consolidation & Merger
Decision-Making & Problem Solving Industrial Information Management Leadership Management
Management Science Motivational Negotiating Operations Research Organizational Change
Planning & Forecasting
Pricing
Production & Operations
Quality Control Statistics
Systems & Planning Teams
Total Quality Management Training

Other Departments

Books
Business Magazines
 DVD
 Electronics
Music

In association with

View shopping cart

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
by Robert Spector
from Wiley

The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization

 

List Price: $24.95
Price: $14.91
You save: $10.04 (40%)

Media: Paperback
Availability: Usually ships in 1 to 3 weeks

Buy from: Canada Germany France United Kingdom


Similar Products:

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star...
by Leonardo Inghilleri, Micah Solomon
(Hardcover)
- Usually ships in 24 hours
The Nordstrom Way: The Inside Story of America s #1 Customer Service Company The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
by Robert Spector, Patrick D. McCarthy
(Paperback)
- Usually ships in 24 hours
Be Our Guest: Perfecting the Art of Customer Service Be Our Guest: Perfecting the Art of Customer Service
by Disney Institute
(Paperback)
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make...
by Jeffery Gitomer
(Hardcover)
- Usually ships in 24 hours
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer...
by Joseph Michelli
(Hardcover)
- Usually ships in 24 hours
 
Portions © Amazon.com, Inc.
  Contact :: Privacy :: Sitemap :: Home :: Back   
© 1998 - 2005 Hotel Resource
Other Hotel, Hospitality and Travel Network Sites
Business to Business for industry professionals:
Travel Industry News :: Gaming Industry :: Restaurant News ::  Bed & Breakfast Industry
Real Estate :: Restaurant Suppliers :: Restaurant Jobs :: Travel Jobs :: Restaurant Realty :: Cruise Industry
For consumers:
Cheap Hotel Rates :: Travel Weather :: Discount Car Rentals :: Hotel Discounts :: Traveljam