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The Basics of Process Mapping
by Robert Damelio
from Productivity Press
Customer Reviews:
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Avg. Customer Rating: 3.5 / 5.0 
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The speed of delivery is like walking from NY to Denver 
The book is wonderful. But the speed of delivery of terrible. I have seen the book come to Denver on the tracking page but it seems the book just stay there forever. It tooks three weeks to get this tiny book.
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Excellent Primer
Excellent tool for the beginner, good refresher for the experienced. Simple, easy read. Well laid out including clear visuals and explanations. A+
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Concise introduction to process mapping 
Mapping a process is not something I learned in college. Even after a decade of working in a company, even though there is an appreciation for having solid processes, I have yet to meet people who can lead a team to capture the As-Is processes. As my interest increased on this subject, this book was brought to my attention by a co-worker.
The first thing I learnt after reading this tiny book is the appreciation for the various levels of detail one can get into while mapping processes. Often, one sees a... more info
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Simple, efficient, effective, right on target!
This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy... more info
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