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The Etiquette Edge: The Unspoken Rules for Business Success
by Beverly Langford
from AMACOM
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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Covers the basics for office etiquette 
This book covers etiquette basics for the workplace in less than 200 pages. I've read a number of etiquette books, so I have to admit I didn't find that many new concepts in the pages. I did enjoy reading it as a quick "brush-up" on things I tend to forget, though (like not trying to finish other people's sentences!!!). The book covers most of the topics you need to know for business etiquette. A few include:
Non-verbal communication
Cursing and Language
Listening Skills
Cell phones... more info
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A Great "Plane" read 
A big theme in business writing today is the importance of EQ (Emotional/Social Intelligence), the ability to perceive, assess, and manage the emotions of oneself and others. The research is clear and consistent: Good leaders and highly effective people have high EQ. Whereas, most authors deal with the importance of EQ in theory, Langford gives us an owner's manual for EQ applied and she doesn't even mention the word in the book!
This is a much needed and practical "how-to" book on working and... more info
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This is a winner!
This book defies the typical stereotype of "manners' books, by its spot on feel for workplace reality, its very practical, "why to/how to" approach, and its easy, conversational style (not to mention its easy to read size!) As an executive coach, it is the one book I pass along most frequently to clients with consistent, positive feedback.
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This is an outstanding book!
People I meet in business are often perplexed about the best way to handle many day to day interactions with their boss, their peers, their customers and even their "enemies." Dr. Beverly Langford has written a powerful book about how to act in those frequent situations where the right action is often not obvious. The book is so well organized in thirty topical chapters, I was able to skip around and read the ones that were particularly relevant to me at the time. I gave this book to my children who are... more info
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