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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renee Evenson
from AMACOM
Customer Reviews:
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Avg. Customer Rating: 4.5 / 5.0 
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gabsters comments 
This is a quick easy to read book. I was able to implement some of the games into a Customer Service presentation and the class really enjoyed the games. I highly recommend the book.
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good info for the novice 
I found the book very interesting. This is a good book for someone first going into Customer Service
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Very basic 
This book is very basic, providing very simple ideas regarding customer service. It has good topics, but the actual training materials are fairly boring and unengaging. In general, I would use it only for retail type business applications, and then only as a guide, not as your main resource.
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Great Primer
I am new to the Customer Service arena and I found this book to be very useful. The information goes beyond the common sense approach to customer service (treat people the way you want to be treated).
It is a training manual for those who what to learn about cusomer service or to use to teach others customer service. It also includes checklists and worksheets you can use to train customer service.
It is easy to read and very interesting, meaning it wasn't written like a text book.
As I said,... more info
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