The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
by Kevin Behr, Gene Kim, George Spafford
from Information Technology Process Institute

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• Great place to start
  'The Visible Ops Handbook' is a great resource that highlights why you may want to reorganize your IT operations. The book then provides some excellent ideas on how to get started. It is also a good source of details you can use to convince others that aligning your IT operations with a best practice solution is worth doing.

• Good reference book for IT Leaders and Executives
  I bought this book to help me implement process improvement practices, specifically around IT Change & Release Management at my company. Implementing a process requires not only the definition of the process but efficient management of that process. For the most part, this book provides practical ideas and good descriptive examples of real world situations.
  This is also a great book for anyone studying for the ITIL Certification Exam. It is even better for someone that is trying to implement some... more info

• Well worth considering
  I have long been a believer that books are to be shared. I spent a lot on this book with a weird format and less than 100 pages, and since I have done that, I have struggled to keep my hands on it.
  In an organisation that is trying had to follow the ITIL framework, most of my colleagues are familiar with the principles, and applying them in practice. This book presents a simple way for those people to see real results quickly, and clarified things in a simple way for non ITIL trained people.
  It's... more info

• Good Insights, Poor Delivery
  This book was chock full of practical information and profound insights. It is obvious to me that the author team have a depth of knowledge and practical experience and the way in which they have framed the information is done so in a really useful way. With all the intelligence and experience bound up in this book, I am perplexed as to how they were convinced that the actual design of their product was somehow beneficial. I "get" that they wanted to make it a pocket reference and present it as a handy... more info

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