Lean Office Demystified

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Lean Office Demystified
by Don Tapping, Anne Dunn
from MCS Media, Inc.

Customer Reviews:

• Avg. Customer Rating: 4.5 / 5.0

• LEAN OFFICE IS DEMYSTIFIED
  I found Lean Office Demystified very down-to-earth and practical for applying Lean prinicples in our transactional processsing area (mostly customer service entering data, day-in and day-out). I found the principles regarding process control (mostly the section regarding Critical and Non-critical processes) one of the key reasons I am recommending this book. The book aslo states, ifimprovements are to be sustained, it does not come without hard work. It is the constant, day-to-day, hour-to-hour, etc.... more info

• Lean Admistration That Got Me Started
  Just the concept of identifying your processes (critical and non-critical) and determining their cycle times allowed our finance department to reduce overtime and improve work flow. We used Excel and Access and created a few simple spreadsheets with rules/flags to do further Lean out our Desktop (PC) processes. We easily found the concepts relating to the Desktop environment, as well as did the author in the book in a few places. This book was a great start for us!

• Lean Office is Demystified
  I struggled with explaining the need for our office workers on why Lean should be implemented as a program and found this book to be the answer. Lean Office Demystified broke down the basic concepts,provided examples, and as well as having very simple checklists as we consider improvement initiatives. We are using the basic concepts in this book to supplement our Six Sigma program. I am trying to get our organization to share some of our successes, so we can then learn from others through benchmarking,... more info

• A Good, Solid Lean Office Book
  I really like the simplicity of this book and how administrative processes relate directly to possible Lean improvements. We found our customer service department following the book step-by-step, especially Chapter 8. It was an easy adaption to our computer system, however, as we try to become more paperless, we - from the excellent examples demonstrated in the book - created a hybrid e-paper system. We have been using the Lean Office Asssessment as our baseline..as we created a similar one. There was no... more info

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